Client Insurance Specialist
$20.97 - $24.56 per hourIntegrated Services for Behavioral Health
Job Description
Job Description
We are seeking a Client Insurance Specialist
Southeastern, OH
Join our team!
Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to their needed resources. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services – working with local partners to promote healthy people and strong communities. Our services are intended to be collaborative and personalized for the individual.
The financial counselor serves as the organization’s primary resource for insurance coverage, self-pay support, communication, and education. This position is responsible for monitoring client insurance renewals and coverage changes, educating staff on payer requirements and processes, serving as an escalation point for complex insurance-related questions and providing information on self-pay options and good faith estimates to patients served. The specialist works collaboratively with clinical, intake, billing and leadership teams to support continuity of care and maximize client access to behavioral health services within an Ohio community mental health setting.
The pay range for this position is $20.97-$24.56 per hour based on experience, education, and/or licensure.
Essential Functions
- Provide staff education and consultation regarding insurance coverage, payer requirements, eligibility verification, and authorization processes for clients.
- Develop workflows, reference materials, and process improvements to strengthen client insurance communication and navigation across the organization.
- Serve as the escalation point for complex client insurance questions, coverage concerns, and payer-related barriers affecting client care.
- Monitor and communicate client insurance renewals, dropped coverage, eligibility changes, payer updates, and coverage limitations to staff and departments.
- Extract, track, and organize client insurance renewal and coverage data within the electronic health records systems (ECR/HER) to support continuity of care and operational workflows.
- Communicate with clients to implement self-pay agreements, provide good faith estimates, and collect payments when applicable.
- Maintain and distribute internal communication lists and updates related to client insurance changes impacting services or billing.
- Collaborate with patients, direct service providers, intake, billing, scheduling, and clinical teams as needed to ensure accurate and current client insurance information.
- Track Medicaid, managed care, commercial insurance, and OhioRISE or waiver-related changes that impact authorizations or service access for clients
- Collaborate with utilization review, prior authorization, and billing staff to resolve client insurance issues and minimize service interruptions
- Utilize data tracking and analytics to identify trends, coverage gaps, and operational needs related to client insurance management and access to care
- Maintain compliance with HIPAA, mandated reporting requirements, and professional ethical guidelines
- Travel with designated service areas
- All other duties as assigned
Minimum Requirements:
Education:
- A high school diploma/GED is required
- An associate or bachelor’s degree in healthcare administration, social work, business, behavioral health, or related fields is preferred
Experience:
- 2-3 years of experience in behavioral health insurance verification, authorizations, billing support, utilization review, or healthcare coverage navigation is required
- Experience working within a community mental health or healthcare environment is preferred.
Knowledge, Skills and Abilities:
- Advanced communication skills, both oral and written is required
- Advanced organizational skills are required
- Knowledge of Ohio Medicaid, managed care organizations, behavioral health benefits, and payer authorization processes is required
- Ability to?maintain?confidential information?is?required?
- Ability to adhere to all safety, rules, regulations and requirements
- Ability to manage multiple priorities and collaborate effectively across departments is required
- Ability to document services accurately and efficiently in an electronic health record
- A valid driver's license and the ability to?operate?a motor vehicle is?required?
- An appropriate level?of auto insurance coverage is?required?
- Ability to operate in an Internet-based, automated office environment is required
- Ability to maintain high-speed internet connection is required
- Data entry, reporting, and spreadsheet management skills is required
- Proficient in Microsoft excel, word and outlook is required
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer is required
- Must be able to lift up to 15 pounds at times is required
Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package!
Benefits include:
- Medical
- Dental
- Vision
- Short-term Disability
- Long-term Disability
- 401K w/ Employer Match
- Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.
To learn more about our organization:
OUR MISSION
Delivering exceptional care through connection
OUR VALUES
Dignity - We meet people where they are on their journey with respect and hope
Collaboration - We listen to understand and ask how we can best support the people and communities we serve
Wellbeing - We celebrate one another's strengths, and we support one another in being well
Excellence - We demand high-quality care for those we serve, and are a leader in how we care for one another as a team
Innovation - We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible
The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not to be construed as an exhaustive list of duties performed by the individuals in this role, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$69k
...Job Description Job Description Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers... ...leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals...SuggestedRemote jobWork from homeFlexible hours- Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and...SuggestedFull timeLocal areaWeekend work
- ...offers a competitive salary, a $1,000 sign-on bonus for meeting sales expectations, and various benefits including health and dental insurance, paid time off, and an employee stock ownership program. Ideal candidates will have excellent communication skills, a high energy...SuggestedFull timeRelocation package
- ...benefits package which includes: ~ Paid time off, including vacation days, sick days, and holidays ~ Medical, dental and vision insurance ~401(k) plan with contribution matching About Aaron's At Aaron's, we offer sales and lease-to-ownership of specialty...SuggestedHourly pay
- ...Customer Service Associates will be provided with the following: Training program Opportunity for advancement Pay increases Flexible schedules Annual review/evaluation Employee referral bonus program Company paid life insurance Weekly pay...SuggestedWeekly payWork experience placementFlexible hours
- ...wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer: Employee Assistance Program Retirement plans Educational Assistance And much more! We are an equal...Contract workLocal area
$65k
...promise a profound purpose: ensuring a brighter future for every client. Role Overview: As a Benefits Representative, you... ...performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required....Full timeFlexible hours- Job Description Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations...Work experience placementSeasonal workLocal areaImmediate startFlexible hoursShift workAfternoon shift
- Aaron's, Inc - 2171 Eastern Avenue - Responsibilities: Drive payment collections and lease renewal efforts by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product; Build relationships with customers over the phone and face-to...
- Dollar Tree - - Responsibilities: Assist customers with questions and recommendations; Manage sales transactions at the cash register; Maintain security of cash and protect company assets; Keep the store well-stocked and recover merchandise; Maintain cleanliness including...
- ...People First by offering the following benefits: ~ Base pay plus commission on sales ~ Medical, dental, vision and prescription insurance (full-time team members) ~401(k) ~ Paid Time Off (full-time and part-time team members) ~ Paid holidays (full-time team members...Base plus commissionFull timePart timeSeasonal workImmediate startFlexible hoursNight shiftWeekend work
- ...wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer: Employee Assistance Program Retirement plans Educational Assistance And much more! We are an equal...Contract workPart timeLocal area
- Customer Service Associate Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. As a Big Lots Customer Service Associate you will be responsible for providing excellent customer...Flexible hoursAfternoon shift
$11 - $17 per hour
...may apply if applicable criteria are met. The Retail Service Specialist will support the Store Manager and Assistant Managers in areas... ...Employer Contributions Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member...Hourly payMinimum wageLocal areaFlexible hoursShift workNight shift- ...benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical...Work at office
- ...caregiver) Patient experience must be documented on resume Disclose personal NPI number (if applicable) Have a valid driver's license and car insurance Willing to pay for additional training and vendor credentials (i.e. DME/RepTrax), fees not paid by ZOLL...Contract workWeekend workAfternoon shift
- Merchandising Sales Associate Overall Job Summary This position is responsible for working as part of the Field Activity Support Team (FAST), primarily in a single store, to own and execute "start to finish" variable tasks such as planograms, signage, price changes,...Flexible hoursShift work
- Overview About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated...Work at officeLocal area10 hours per weekFlexible hoursShift workNight shiftWeekend work
- Honda on Grand, Elmhurst, is seeking a Receptionist/Cashier to handle multi-line calls, greet guests, process payments, and provide friendly dealership information. The ideal candidate is energetic, quick to learn, and professional in appearance. Qualifications include...Immediate start
$11 - $17 per hour
...year of Retail Management experience. A valid Driver’s License from the state of residence while maintaining automotive liability insurance during course of employment. The ability to multi-task, perform repeated bending, standing, reaching, and occasionally lifting up...Hourly payFull timeTraineeshipImmediate start- A marketing services company is seeking a part-time Event Specialist in Gallipolis Township, Ohio. The role involves conducting food and beverage sampling demonstrations in grocery stores to enhance consumer experience and brand awareness. Candidates must be at least 1...Part timeFlexible hours
- Join our team as a Customer Service Associate and deliver exceptional shopping experiences for our customers. If you have a passion for helping others and possess strong communication skills, we want to hear from you!
- AutoZone's store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers with product selection, and provide expert advice...Part timeFlexible hoursNight shiftDay shift
$12 per hour
Job Description Job Description Company Description Your local Domino’s is NOW HIRING friendly, reliable Customer Service Representatives (CSRs) for pizza maker/cashier duties. Team Honey Badger is looking for part-time team members, especially for evenings...Hourly payPart timeLocal areaImmediate startFlexible hoursShift workNight shiftAfternoon shift- ...benefits package which includes**: ~ Paid time off, including vacation days, sick days, and holidays ~ Medical, dental and vision insurance ~401(k) plan with contribution matching * Note that the pay range provided above is the lowest to highest rate we in...Hourly payShift work
- Golf Shop Attendant The Golf Shop Attendant will offer friendly and expedient service to the property's guests and assist the golf professional staff in golf shop operations, merchandise sales and other golf-related activities. Qualifications, Experience and Skill...
- Position: STORE ASSOCIATE Come join a team that brings a people-first approach to everything we do! bealls and Home Centric are a part of Bealls Inc., a family owned and operated business where “We Outfit the Family for Less”. Being a growing organization with our eye...Part timeFlexible hoursNight shiftWeekend workDay shiftEarly shift
$47.4k - $76k
...your assigned territory, attend community events, and engage with clients on your schedule. What You'll Do: Empower the Community:... ...experience in Medicare or Medicaid sales, or other commercial insurance sales is required. Skills: Proficiency in CRM systems,...Work at officeLocal areaRelocation packageFlexible hoursAfternoon shift- ...complete a level 2 screening, fee not paid by ZOLL Disclosure of personal NPI number (if applicable) Valid driver’s license and car insurance and/or valid state ID Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order Willingness to...Contract workFor contractorsRemote workWeekend workAfternoon shift
- Chase #LimitlessPotential at Luna Wireless Luna Wireless is one of the largest Authorized T-Mobile Retailers in the US! Seeking candidates with a hustle and ambition for unlimited potential. If you want to earn unlimited commissions while working in a fun, fast-paced...Base plus commissionFull timePart timeShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Client Insurance Specialist. Be the first to apply!
- client service representative Gallipolis, OH
- export customer service representative Gallipolis, OH
- client service officer Gallipolis, OH
- service agent Gallipolis, OH
- customer service representative data entry Gallipolis, OH
- customer support representative Gallipolis, OH
- customer associate Gallipolis, OH
- customer support agent Gallipolis, OH
- service delivery representative Gallipolis, OH
- customer relations specialist Gallipolis, OH



