Customer Success Specialist

$20 per hour

BathWorks of Michigan

Byron Center, MI

Customer Success Specialist

Grand Rapids

Customer Success Specialist – Join the BathWorks Team!

Schedule: Tuesday-Saturday 10:00 - 6:30 PM Location: On-site, Byron Center, MI Compensation: Starting at $20/hour

BathWorks of Michigan is growing fast, and we're looking for a Customer Communications Specialist to be the friendly, reliable voice for our customers. In this role, you'll guide homeowners from contract signing to installation, making sure they always feel supported, informed, and confident.

If you're outgoing, love talking with people, and thrive in a role where communication is key, this is the job for you.

Curious what kind of impact you could make here? Check out our reviews and see the before-and-afters at — the smiles you see are the ones you'll help create.

What You'll Do

Speak with customers daily — answering questions, providing updates, and handling concerns with professionalism
Keep projects on track by coordinating schedules and timelines
Work closely with sales, operations, and installation teams to ensure smooth communication
Stay organized by maintaining accurate notes and project details

What We're Looking For

Outgoing, people-first personality with excellent communication skills
Comfortable making and receiving phone calls throughout the day
Detail-oriented and organized — able to manage multiple customer projects at once
A team player who enjoys collaborating to deliver a great customer experience

What We Offer

Pay starting at $20/hour
Full-time, consistent schedule (Tuesday-Saturday 10:00 - 6:30 PM)
Health, dental, and vision insurance (BathWorks covers 65%)
Paid time off and holidays
Career growth opportunities in a rapidly expanding company

If you're a natural communicator who loves connecting with people, apply today and help create the next set of 5-star reviews at BathWorks!

BathWorksMI.com/careers BathWorks of Michigan is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other status protected by applicable law.

Apply

Vacancy posted 2 days ago

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