Email Support Representative
$25 per hourAmend Treatment
Job Description: Email Support Representative
Job Responsibilities:
- Respond to customer inquiries and concerns via email in a timely and professional manner.
- Provide accurate information about services, treatment programs, and facility amenities.
- Assist in scheduling appointments and coordinating admissions for potential clients.
- Address billing questions and provide assistance with insurance verification processes.
- Maintain detailed and organized records of all email communications and customer interactions.
- Collaborate with the treatment team to ensure a seamless experience for clients seeking mental health support.
Essential Qualifications:
- Excellent written communication skills with a strong attention to detail.
- Empathetic and compassionate approach to customer service.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency in using email platforms and customer relationship management (CRM) software.
- Knowledge of mental health treatment terminology and resources is preferred.
Desired Experience:
- Minimum of 1-2 years of experience in customer service or email support role.
- Experience working in the healthcare or mental health industry is a plus.
Salary & Benefits:
- Minimum Salary: $22 per hour
- Maximum Salary: $25 per hour
- Currency: USD
- Benefits: Health insurance, paid time off, professional development opportunities, supportive work environment.
Vacancy posted 5 days ago
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