Email Support Representative

Job Description: Email Support Representative

Job Responsibilities:

• Respond to customer inquiries and concerns via email in a timely and professional manner.
• Provide accurate information about services treatment programs and facility amenities.
• Assist in scheduling appointments and coordinating admissions for potential clients.
• Address billing questions and provide assistance with insurance verification processes.
• Maintain detailed and organized records of all email communications and customer interactions.
• Collaborate with the treatment team to ensure a seamless experience for clients seeking mental health support.

Essential Qualifications:

• Excellent written communication skills with a strong attention to detail.
• Empathetic and compassionate approach to customer service.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in using email platforms and customer relationship management (CRM) software.
• Knowledge of mental health treatment terminology and resources is preferred.

Desired Experience:

• Minimum of 1-2 years of experience in customer service or email support role.
• Experience working in the healthcare or mental health industry is a plus.

Salary & Benefits:

• Minimum Salary: $22 per hour
• Maximum Salary: $25 per hour
• Currency: USD
• Benefits: Health insurance paid time off professional development opportunities supportive work environment.