Community Engagement Coordinator

Community Engagement Coordinator

The Community Engagement Coordinator is responsible for building and sustaining meaningful connections between OCD Anxiety Centers and the communities we serve locally and nationally. This is a relationship-first role with a public-facing, national presence. You will bridge our alumni program with broader community outreach, turning former clients into advocates, amplifying our mission through storytelling and events, and deepening our reach among individuals and families affected by Anxiety, Trauma, and OCD.

You will be the face of our brand in the community, working closely with the Marketing Director to ensure every touchpoint from a virtual support group to a national awareness campaign reflects our values and drives both engagement and admissions. This role supports programs across all OCD Anxiety Centers locations and requires flexibility for occasional evening and weekend work, scheduled in advance.

Success Indicators/KPIs

• More than 100 individual alumni actively participating in the program on a monthly basis
• More than 2 virtual support meetings held per week, with consistent growth in attendance over time (separate groups for alumni and the general public)
• 10 monthly readmissions attributed to alumni engagement and community outreach
• 1 active ambassador per market, with growth in public appearances, stories shared, and advocacy activities
• More than 20 participants in each weekly public support group

Upon achieving these key performance indicators, your supervisor will meet with you to review progress and collaborate on establishing new performance goals that reflect continued growth and excellence.

Core Competencies

• Demonstrated ability to build, nurture, and sustain relationships with diverse audiences
• Deep understanding of behavioral health, including OCD, anxiety, trauma, and relapse prevention
• Strong event planning and community organizing skills
• Experience managing volunteers, advocates, or ambassador programs
• Excellent written and verbal communication, with the ability to adapt tone for different audiences
• Comfort with sensitive conversations, including crisis awareness and appropriate escalation
• Proficiency in Microsoft Office, Google Workspace, and data tracking tools
• Experience with virtual meeting platforms (Google Meet, Zoom, Teams, etc.)

Core Responsibilities

Alumni Engagement

• Manage and grow the alumni program, maintaining consistent outreach and re-engagement strategies for former clients and their families
• Host virtual support meetings multiple times per week, developing content and facilitation guides for each session
• Develop and maintain an Alumni Portal in collaboration with the digital marketing team, serving as a living resource for former clients and families
• Actively and sensitively encourage alumni return for treatment when clinically appropriate

Advocacy & Ambassador Program

• Recruit, train, and manage a roster of alumni advocates across the country willing to share their stories publicly through social media, events, press, and organizational initiatives
• Maintain one active ambassador per market, with clear communication and consistent support throughout their engagement
• Partner with the Marketing Director to integrate advocate stories into broader campaigns and media outreach

Content & Storytelling

• Develop written and multimedia content for support meetings, the alumni portal, email communications, and social media in collaboration with the Marketing Specialist and Marketing Director
• Gather and shape alumni stories for use in testimonials, press releases, and awareness campaigns, always ensuring informed consent and client dignity
• Contribute to the organization's broader content calendar with alumni stories and engagement highlights

Reporting & Collaboration

• Track participation, engagement trends, and outcomes in structured reports shared regularly with the Marketing Director
• Collaborate cross-functionally with Admissions, Clinical, and Marketing teams to align community engagement with organizational goals
• Maintain accurate records of alumni participation, advocate assignments, and event outcomes
• Adheres to all company policies and procedures
• Other duties as assigned

The Skills and Expertise You Have

• 2+ years of experience in behavioral health, community outreach, social services, or patient engagement
• Experience in or strong familiarity with OCD, anxiety disorders, or trauma-informed care
• Demonstrated experience planning and executing community events
• Strong organizational skills with the ability to manage multiple programs simultaneously
• Availability for occasional evening work (23 evenings per week, scheduled in advance) and periodic weekend commitments
• Bachelor's degree in psychology, social work, communications, public health, or a related field preferred
• No supervisory requirements
• Proficient knowledge of computers, including Microsoft Word, Excel, and other software
• Accurate and efficient electronic data entry
• Must be punctual and maintain excellent attendance
• Organized, detail-oriented, takes the initiative, and completes job responsibilities independently
• Multitask, problem-solve, interpersonal skills, and strong written and verbal communication skills
• Thrives in a changing work environment, including remote, in-person, and varied settings

Preferred Qualifications

• Experience managing an alumni, ambassador, or volunteer program
• Familiarity with CRM tools, alumni portals, or community management platforms
• Comfort with content creation, on-camera storytelling, or social media collaboration
• Existing relationships within the behavioral health or mental health advocacy community

Disclaimer

OCD Anxiety Centers has not designed this job description to contain a comprehensive list of activities, duties, or responsibilities required of the employee. Furthermore, OCD Anxiety Centers reserves the right to change or assign new duties, responsibilities, and activities at any time, with or without notice.

Equal Employment Opportunity Commission (EEOC) statement

OCD Anxiety Centers is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, genetics, disability, political affiliation, personal appearance, family responsibilities, or any other legally protected class under federal, state, or local law. This applies to all aspects of employment, including recruitment, hiring, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, termination, and social, educational, and recreational programs.

The OCD and Anxiety Treatment Center