Administrative Support Specialist

Pay Range: $43.00hr - $48.00hr


Job Overview:


Proceeds with all day-to-day functional specific operations and applies IT systems. Prepares specialized routine reports and correspondence, and/or statistics. Maintains records and filing systems; types and/or enters data into computer systems, including Office applications or specialized software packages. Completes routine reports to support decision-making in the assigned area. Performs the administration of programs, projects, and/or processes specific to the organization unit served. This position can be found in a number of organization settings / job families, including EHS, R&D, Marketing, IT, Sales, Legal, Project Management, HR, Finance, and Customer Services. In Administration / Customer Services, the candidate selects from among clear choices based upon defined procedures and practices to address changing work situations appropriately. Thinking and portfolio of acting options cover a number of routines, and latitude is permitted to address topics with appropriate processes. Unexpected situations, however, typically need technical assistance or authorization. Positions are expected to cope effectively with multiple choice situations in a number of assigned processes and routines. Thinking is about applying or even adapting the "right" procedure to a process or an issue arising.


Key Responsibilities:


Deliver a full range of service in a defined and focused technical or administrative area of work, while clear input/output relations and generic and/or work-specific guidelines and procedures are given or available. Positions need a basic level of theoretical and practical know-how, skills, and typically some level of related years of experience in specialized processes, techniques, and systems used in office, production, or lab environments. The position operates major parts or the full spectrum of dedicated specialized standard software packages. Incumbents may handle routine and non-complex practical enquiries and procedures from internal or external customers. Deliver a limited range of practical, technical, operative, and/or clerical processes within an area of work. Knowledge of standardized work routines and methods, general facts, and information is necessary, usually acquired through training on the job. The position operates with dedicated, limited-range user interfaces or functionalities in standardized software programs, strictly related to specific processes. Customer services functions gather and file information gained in routine customer contact calls.


Higher level: Handling inbound calls in basic first-level support situations while handling the majority of requests on the basis of given procedures.


Lower level: Outbound calls, operating with a given frame of structured information requested.


Experience:


2-year vocational training + up to 1 year of experience needed. Knowledge: Basic knowledge and experience of principles, procedures, work routines, and skills in the related field of work, gained through a structured and focused two-year vocational training period.