Field Service Technician - Hybrid - Lenexa, KS (Kansas City) - Ownership Opportunity - Measurement Technician

Field Service Technician - Hybrid Lenexa, KS (Kansas City) Ownership Opportunity - Measurement Technician

As an Experitec Field Service Technician in our Engineering Services organization there is a responsibility and focus on establishing strong relationships with Experitec's customers. Through these relationships, technicians identify and address areas of improvement within customers' facilities. Your service opportunities will often include calibration, performance diagnosis, commissioning, and maintenance of instrumentation systems. Position will utilize company-provided vehicle and company-provided tools including hand tools and meters.

A Technician's career may include experiencing a broad range of opportunities including manufacturing plant troubleshooting and support, working with plant operations, process engineering, maintenance, and technical support. This is an opportunity to work with customers that are largely manufacturing facilities. The Technician may have the opportunity to work in different industries including chemical, power generation, refining, oil & gas, food & beverage, pulp &paper, and water. Experitec provides strong technical and customer service training throughout your career which may include:

• Certifications in Emerson, Rosemount, and Micromotion.
• Emerson education for all aspects of devices that will be serviced by the Technician.
• Ongoing safety and customer service training.
• Ongoing training on various company functions as an Employee-Owner to broaden business acumen.

What does the Experitec Field Service Technician do?

The Field Service Technician is responsible for providing instrument services to our customers to maximize the value of their process control systems. Examples of day-to-day activities may include instrument calibration, troubleshooting, specification, selection, and construction support.

Typical work assignments include:

• Performing on-site on-demand and contract field services to support our customer's installed base. Services will include instrumentation, including diagnostic, troubleshooting, calibration, and start-up and commissioning services.
• Thoroughly tracking all required data and issuing site visit and calibration reports.
• Recommending approaches on repair, replace, and upgrades.
• Providing informal and on-the-job customer training.
• Effectively communicating customer needs and opportunities to the organization and utilizing technical skills and abilities to develop tactics and strategies to support customer needs.
• Partnering with Sales team to execute tactics and strategies to improve customer satisfaction and service growth through available service programs.
• Reporting performance measures towards goals.
• Timely completing all required internal and external reports, certificates, and relevant documents.
• Actively owning safety both individually and for those around them through adherence to all safety and quality rules, and regulations.
• Performing other duties as assigned.

This position is part of our Field Services team within the Engineering Services organization.

What Experitec offers:

At Experitec, we know our employees are a critical part to our overall success. We care about the well-being of every employee. No matter what stage of life they're in, Experitec strives to support and care for each employee with a benefits program tailored to their needs. We pride ourselves on offering a flexible work environment ensuring our employees have the work-life balance they deserve. We believe giving our employees the resources they need to succeed in their personal lives will enable them to reach their peak performance in their professional lives.

Required Skills, Experience & Abilities:

• Possess a hands-on approach, a strong work ethic, refined troubleshooting skills, and a commitment to excellence with a strong desire to lead by example, as well as work with others.
• Associate degree OR High School Diploma or equivalent with two or more years of relevant experience OR similar combination of education and/or experience.
• Two or more years of relevant work experience demonstrating a strong mechanical aptitude.
• Two or more years of experience with installing, troubleshooting, calibrating, repairing, modifying, overhauling, diagnosing, testing and/or maintaining any or all of the following instrumentation and instrument systems, pumps, motors, motor control and electrical systems, programmable logic controllers (PLC), and/or Distributed Control Systems DCS.
• Ability to read and interpret P&IDs, electrical, instrumentation, and mechanical schematics.
• Strong ability to focus on customer's needs and drive toward business goals.
• Basic experience utilizing Microsoft Office Excel & Word, Outlook email, and the ability to work efficiently and effectively within a business system.
• Ability to work at customer sites most days Monday through Friday for 8 hours per day while occasionally working from home or Experitec offices.
• Ability to work overtime as needed with shifts extending beyond 8 hours to meet customer needs.
• Ability to work infrequent weekends and holidays with the flexibility to travel via plane with little notice to meet customer needs.
• Ability to independently travel to customer sites located within our service territory and the territories of our Impact Partners (including ability for regional and cross-country overnight travel 10-35% of the time) utilizing company per diem for meals/lodging.
• Ability to effectively communicate (written and verbal) with customers and co-workers.
• Ability to comply with site safety regulations and dedication to a safe work environment through ongoing training, housekeeping, and workplace safety.
• Ability to drive for the company with a valid driver's license, pass driving record background check, and use company vehicle, personal vehicle and/or air travel.
• Ability to utilize personal vehicle for the majority of work travel AND ability to rent a car when requested by supervisor for work travel.
• Ability to lift and move up to 50 lbs.
• Ability to work in manufacturing and data center environments with shifting and extreme temperatures.
• Ability to wear PPE as appropriate for potential environmental hazards.
• Ability to work in confined spaces and to perform elevated work.
• Performing other duties as assigned.

Preferred Skills, Experience & Abilities:

• Bachelor's degree or Associate degree.
• Five or more years of relevant work experience.
• Five or more years of experience with installing, troubleshooting, calibrating, repairing, modifying, overhauling, diagnosing, testing and/or maintaining any or all of the following instrumentation and instrument systems, pumps, motors, motor control and electrical systems, programmable logic controllers (PLC) and/or the Distributed Control Systems DCS.
• Work experience troubleshooting, commissioning and calibrating instrumentation, field devices, and equipment.
• Prior work experience in hydraulics, pneumatics, temperature, pressure, flow, and/or mechanical dynamics.
• Demonstrated track record of exemplary customer focus.
• Two or more years demonstrating hardware and software configuration skills of basic process control systems including safety instrumented systems.
• Experience recommending and implementing a process improvement initiative.
• Experience with service expansion initiatives that impacted the business.

Opportunities to make an Impact:

• Serving as field service technician to ensure our customer needs are met with the highest level of professionalism.
• Building customer relationships through solutions-oriented communications.
• Configuring, troubleshooting, and repairing instruments, products, and systems from various manufacturers.
• Collaborating with leadership on key initiatives for field services including utilizing abilities to suggest new strategies to meet evolving customer needs.
• Serving as an on-site safety advocate, promoting and ensuring a safe work environment for all team members.
• Performing services to support customers through diagnostics, troubleshooting, calibrations, start-ups, and commissioning services.
• Providing informal and on-the-job customer training.
• Effectively communicating customer needs and opportunities to the organization and utilizing technical skills and abilities to develop tactics and strategies to support customer needs.

What does Experitec do?

As an Emerson Impact Partner, we have the exclusive rights to sell and service Emerson Automation Solutions products in our defined territory. Our customers are largely manufacturing facilities and Upstream Oil & Gas. We serve many different industries including chemical, power generation, refining, oil & gas, food & beverage, pulp & paper, and water. We partner with our customers to optimize the performance of their automated processes (reduce cost and increase throughput and quality), make their plants safer places to work, and/or help them reach environmental goals. Our engineered solutions include both innovative technology, products, and services. We are a group of Driven, Positive and Collaborative Employee Owners!

Benefits Package*:

• Experitec is 100% Employee Owned! Opportunity to become an employee owner and receive company stock through our ESOP (Employee Stock Ownership