Service Coordinator

Job Description

Job Description

Come join our team!

Build Your Future with a 45-Year Industry Veteran. At FSEC, we’ve spent nearly half a century perfecting integrated life safety systems for commercial and institutional clients statewide. We know that our reputation for quality installations starts with our people. That’s why we foster a culture of dedication and service excellence. If you’re looking for a stable, team-oriented environment where your expertise is valued every single day, your next chapter starts here.

Primary Role: The Service Coordinator is responsible for overall communication between

customers and our Service Department.

Accountability: The Service Coordinator will be directly accountable to the service administrator & Service Manager.

Duties/Responsibilities:

1. Will own the entire T&I and repair processes.

2. Answer/triage incoming customer calls regarding their inspection and service needs, product

problems, service questions and warranty issues professionally. This is an in-office role.

3. Coordinates with the internal Service team to assist in scheduling on-line or on-site

support.

4. Enter requests for Quotes/Service/T&I and Sales leads into the company management

system with all information needed for follow-ups.

5. Works closely with Field Service Technicians to complete and provide customer service

documentation.

6. Follow up correspondence with customers; pre and post inspections.

7. Build schedule daily off approved quotes, return trips needed and annual recurring inspections

based on due date bid hours.

8. Schedules are to be completed and ready to send out at 3pm every Thursday. This includes

the Google calendar confirmed Service Trade orders.

9.The coordinator needs to verify no return trips are needed and all notes and photographs are

included.

10. Review approved inspection/service quotes on BuildOps, coordinate with customers for

scheduling the same day.

11. All new customers must be set up in Building Reports to include the site as well as a

property owner account for the representative listed on the quote to view quotes.

12. Any pertinent information on the inspection must include Backflow reports, counts, maps site

contact information, access codes, monitoring codes or special provisions and previous

inspections reports shall be provided in the attachment section.

13. Incoming calls- the coordinator must triage the call for immediate assistance or identify a sales

rep and direct all inquiries to the appropriate sales representative based on the list provided by the

Sales administrator.

14. Has a positive attitude even when faced with misplaced criticism and frustration.

15. Possesses the ability to learn quickly and move on from both success and failure.

16. Provide timely feedback to service administrators regarding challenges or customer

concerns.

17. Pulling permits for all applicable jobs.

18. Other duties as assigned by management.

Expected Hours: No less than 40 hours per week

Schedule:

8 hour shift
Day shift
Monday to Friday

Benefits & Incentives:

Medical Insurance
Dental Insurance
Vision Insurance
Employer Paid Life Insurance Policy
Paid time off
Sick time
Weekly pay
Birthday PTO
401(k)
401(k) matching
Employee Referral Bonus program
Tuition reimbursement
Mileage Reimbursement
Company Vehicle opportunities
Promotional Growth opportunities
Company Cell phone opportunities
Red Wings and Boot Barn Boot Program
Shift Differential Pay
Tool Program
4/10 Work Schedule – when scheduling permits
On-the-job training
Relocation Assistance
Injury Nurse Triage Hotline
Wellness Check Benefit
Paid Maternity & Paternity Leave