Human Resources Manager

Lifetime Quality Roofing is seeking an experienced, hands‑on HR Manager to oversee human resources operations across our growing, multi‑state organization. This role will be responsible for managing day‑to‑day HR functions, ensuring compliance with employment laws, supporting employees and leadership, and developing consistent HR processes across all locations.

The ideal candidate is a proactive, organized HR professional who thrives in a fast‑paced environment, exercises sound judgment, and is comfortable balancing strategic initiatives with hands‑on responsibilities.

Key Responsibilities:

HR Operations & Compliance

• Oversee daily HR operations, including employee relations, personnel records, policies, and procedures.
• Ensure compliance with federal, state, and local employment laws across multiple locations.
• Develop, implement, and maintain HR policies, procedures, and the employee handbook.
• Manage required employment reporting, documentation, and recordkeeping, including I-9 verification, EEO-1, OSHA, and ACA requirements.
• Partner with leadership to address employee concerns, workplace investigations, disciplinary actions, and terminations.

Employee Relations & Development

• Serve as a trusted resource for employees and managers on HR-related questions, policies, and workplace concerns.
• Manage employee performance review processes and support performance improvement initiatives.
• Support employee engagement, retention, and professional development efforts.
• Conduct exit interviews and identify opportunities to improve employee retention.
• Partner with hiring managers and recruiting teams to support hiring needs across office, sales, and field operations.
• Oversee onboarding and offboarding processes to ensure a consistent employee experience.
• Lead new hire orientations and coordinate HR-related training.
• Support HR setup and onboarding processes for new branch locations.

Benefits, Leave & Workers' Compensation

• Administer employee benefits programs, including enrollment, annual open enrollment, and employee inquiries.
• Manage employee leave requests, including FMLA and applicable state leave requirements.
• Oversee workers' compensation claims, coordinate with insurance providers, and manage return-to-work processes.
• Handle unemployment claims and related documentation.
• Partner with senior leadership to align HR practices with company goals and operational needs.
• Identify opportunities to improve HR processes, efficiency, and the employee experience.
• Monitor HR metrics, including turnover, retention, and employee-related trends.
• Support company-wide communications and other operational initiatives as needed.

Qualifications:

Required

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent professional experience.
• 7+ years of progressive human resources experience, including at least 2 years in an HR management or lead generalist capacity.
• Strong knowledge of federal and multi‑state employment laws and HR compliance requirements.
• Hands‑on experience managing employee relations, benefits administration, workers' compensation, and unemployment claims.
• Experience developing and implementing HR policies and procedures.
• Proficiency with HRIS/payroll systems and Microsoft Office or Google Workspace.
• Strong communication, organization, problem‑solving, and conflict‑resolution skills.
• Ability to manage confidential information with professionalism and discretion.

Preferred

• SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
• Experience in construction, roofing, home services, or a similar field‑based industry.
• Experience supporting multi‑state or multi‑location operations.
• Experience working in a growing organization with evolving processes and priorities.

About Lifetime Quality Roofing

Lifetime Quality Roofing is a roofing company committed to delivering quality workmanship and exceptional customer service. As our organization continues to grow, we're focused on building strong teams, maintaining high standards, and creating processes that support our employees and operations across every location.