Administrative Assistant I

Downtown Development Administrative Support Performs a combination of administrative support, event coordination, and economic development tasks to support the operations of the Downtown Development Department. This is a part-time position structured for 20 hours per week. Essential Functions The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary. An employee in this class performs varied administrative and programmatic support work for the Downtown Development office. Work is divided evenly between providing administrative support to the department staff (50%) and assisting with event logistics, business recruitment, and retention strategies (50%). The employee must exercise tact, courtesy, discretion, and effective communication in dealing with downtown business owners, property owners, vendors, volunteers, and the general public. Work is performed under the general supervision of the Downtown Development Director and is evaluated through observation, feedback from supported staff, and quality of work products. Administrative Support Responsibilities (Approximately 10 Hours/Week): Provides direct administrative and clerical support to the Downtown Development Director, the Marketing & Events Manager, and the Business & Property Specialist. Serves as the initial point of contact for the Downtown Development office; greets visitors, answers telephone inquiries, and directs stakeholders to appropriate resources. Assists with meeting preparations, including drafting agendas, assembling information packets, and taking minutes for various downtown committees and boards. Maintains and updates departmental databases, contact lists, and property inventories. Assists with processing invoices, tracking departmental expenditures, and preparing routine financial or administrative reports. Drafts, proofreads, and formats correspondence, memos, and presentations. Event Logistics & Economic Development Support Responsibilities (Approximately 10 Hours/Week): Assists the Marketing & Events Manager with the logistics, physical setup, vendor coordination, and execution of downtown events, festivals, and promotional campaigns. Collaborates with the Business & Property Specialist to research, compile, and distribute business recruitment packages and available property portfolios. Assists the Director and departmental team in formulating, tracking, and implementing strategies for the downtown Business Retention and Expansion (BRE) program. Conducts grassroots outreach to downtown merchants and property owners to gather feedback, distribute information, and foster strong relationships. Assists with drafting content for social media, newsletters, and the downtown website to promote economic vitality and community engagement. Knowledge, Skills, and Abilities Working knowledge of modern office practices, procedures, and standard computer software (e.g., Microsoft Office Suite). General knowledge of event planning logistics, marketing principles, and community outreach. Basic understanding of municipal economic development, downtown revitalization, or business retention principles. Strong organizational skills and the ability to manage multiple competing priorities. Ability to communicate effectively in oral and written forms, and follow organizational policies/procedures, including finance, human resources, information technology, etc. Ability to establish and maintain effective working relationships with city officials, business owners, event vendors, volunteers, and the general public. Ability to exercise independent judgment and initiative in completing assigned tasks, and responding to inquiries regarding downtown programming, services, amenities, resources, and policies. Demonstrable data entry skills with tools like Google Sheets, Microsoft Forms/Surveys, Customer Relationship Management (CRM), and inventory tools like Maestro General AI use skills like Gemini or Chat GPT a plus. Minimum Qualifications MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Graduation from high school supplemented by college-level coursework in business administration, public administration, marketing, communications, or a related field; One (1) year experience in office administration, event coordination, community development or related experience Or an equivalent combination of education, training and experience. Associate's or Bachelor's degree preferred. PHYSICAL DEMANDS: Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Must be able to physically perform the basic life operational functions of reaching, standing, walking, lifting, fingering, grasping, talking, hearing, and repetitive motions. Must be able to perform light work exerting up to 20 pounds of force occasionally, and/or up to 10pounds of force frequently to move objects. Note: Event support may occasionally require periods of prolonged standing, walking on uneven surfaces, and working outdoors in varying weather conditions. AMERICANS WITH DISABILITIES ACT COMPLIANCE The City of Goldsboro is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodation to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management. STANDARD CLAUSES May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of the City. ESSENTIAL SAFETY FUNCTIONS It is the responsibility of each employee to comply with established policies, procedures, and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses. Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed, and employees are properly trained.