Learning Experience (LX) Platform Manager

[US HQ] Learning Experience (LX) Platform Manager Supply Chain Management & Operations Locations: Aurora, IL; Irving, TX; Newark, NJ; Phoenix, AZ At HelloFresh, our mission is simple: to change the way people eat forever. As a global digital-native FMCG company and the world's leading meal‑kit provider, we transform the traditional food supply chain through a data‑driven, on‑demand model that enables scalable and sustainable food delivery. About the Role The Learning Experience (LX) Platform Manager is the connective tissue between the content our Training Content team creates and the learners who need it. This hands‑on, operationally grounded role is responsible for the health, configuration, and strategic growth of our 360Learning platform across a multi‑brand, multi‑site network. You will also coordinate training program rollout, stakeholder alignment, and platform‑enabled learning design. You will own the platform end‑to‑end: user management, course architecture, learning path design, integrations, reporting, and continuous improvement of how learning is experienced by Tier 1 DC associates and operational leaders. You will partner daily with the Training Content Manager to translate finished content into published learning experiences and with Operations, HR, Safety, and OpEX to ensure training is reaching the right people at the right time. This role is a direct manager – you will lead and develop one Senior Learning Experience Designer, who shares responsibility for platform administration and content quality support. Scope Platform: 360Learning – full administrative ownership; Workday integration (in progress) for automated enrollment and user management. Brands & Sites: All 4 brands (HelloFresh, EveryPlate, Green Chef, Factor) across current and future US DC sites; EU and ANZ expansion planned. Learner Audience: Tier 1 DC associates, line leads, supervisors, operational management, and corporate staff. Content Interface: Receives content from Training Content Specialists and VDM team; publishes, structures, and optimizes for learner delivery within 360Learning. Reporting: Completion tracking, compliance records, engagement analytics, and learning program effectiveness reporting to operations and leadership. Integrations: Workday HRIS (in implementation); future integrations as platform scales globally. Geographic Scope: US operations at launch; EU and ANZ expansion as the global program matures. Platform Ownership & Administration Own the 360Learning platform as primary administrator: user accounts, group hierarchies, role permissions, course catalog organization, and system configuration across all brands and sites. Manage and maintain the Workday–360Learning integration, ensuring automated enrollment, role‑based course assignment, and learner data accuracy as employees onboard, transfer, or change roles. Define and govern platform architecture: group structures, learning path frameworks, program‑level organization, and naming and tagging conventions that keep a multi‑brand, multi‑site catalog navigable at scale. Monitor platform health: identify enrollment gaps, stalled learner progress, broken content links, and course configuration issues before they become operational problems. Manage platform vendor relationship with 360Learning – serve as primary contact for support escalations, new feature evaluations, and ongoing enhancements. Stay current on 360Learning product updates, assess relevance to our configuration, and make implementation recommendations to the reporting leader. Learning Program Rollout & Coordination Serve as primary point of contact from the Global Value Stream for training program deployment across all Distribution Centers and centralized offices. Partner with the Training Content Manager to translate content delivery timelines into platform publishing schedules; coordinate SCORM packaging, course setup, and learning path assignment with the Senior Learning Experience Designer. Develop comprehensive rollout plans for new training programs: scope definition, site‑level deployment sequences, enrollment triggers, completion window targets, and escalation paths for non‑completion. Coordinate alignment across internal teams – Operations, OpEX, Training, HR, and Safety – to ensure training rollouts are sequenced with operational readiness. Identify, track, and mitigate risks to training delivery: content delays, enrollment failures, technology issues at sites, or learner access barriers; exit critical issues to leadership with proposed solutions. Document and standardize content request and publishing processes; implement post‑launch reviews and lessons learned to improve future program execution. Reporting, Analytics & Compliance Build, maintain, and distribute training completion reports to brand operations managers, site leaders, HR, and compliance stakeholders on a defined cadence. Own compliance reporting: ensure all mandatory training (food safety, FSQA, allergen awareness, workplace safety, onboarding) has verifiable completion records for all required learners across all sites. Design and maintain analytics dashboards within 360Learning that surface meaningful engagement and effectiveness data. Partner with Training Content Specialists to close the loop between learner performance data and content updates. Support audit readiness: ensure training records are complete, accessible, and exportable to meet internal and external compliance requirements. Learning Experience Design Leadership Apply instructional and learning experience design principles to platform decisions. Establish and maintain platform standards for learner experience: consistent course naming, description formatting, visual thumbnail standards, and navigation design. Evaluate and recommend new platform features, AI tools within 360Learning, and third‑party integrations that could improve learner experience or reduce administrative overhead. Partner with the Training Content Manager and VDM Manager as a peer function to define the learning and visual ecosystem for the Global Value Stream. Team Leadership Directly manage and develop the Senior Learning Experience Designer: set clear priorities, conduct regular 1:1s, provide coaching, and build a clear growth path. Build a high‑functioning two‑person platform team with shared workflows, cross‑training, and coverage protocols. Model the standard: the Learning Platform Manager owns complex platform tasks directly and sets the bar for operational excellence and learner‑centered thinking. Required Qualifications 5+ years of experience in learning technology, LMS administration, or learning and development—demonstrated ownership of a corporate learning platform at an administrator level. Hands‑on experience with 360Learning, Workday Learning, Cornerstone, SAP Litmos, or comparable enterprise LMS at configuration and administration depth. Experience managing training program rollouts across multiple sites or locations simultaneously in a fast‑paced, operationally driven environment. Strong instructional design or learning experience design foundation. Exceptional organizational, project management, and stakeholder communication skills. Experience building and delivering compliance training reporting to HR, operations, or regulatory audiences. Ability to travel frequently (up to 10%) to DC sites domestically; international travel as program expands. Strongly Preferred Experience in food manufacturing, distribution center operations, or warehouse/logistics environments. Experience managing HRIS–LMS integrations, particularly Workday. People management experience. Familiarity with SCORM, xAPI, or other eLearning packaging standards from an administrative and troubleshooting perspective. Bilingual English/Spanish. Experience operating in a multi‑brand or multi‑tenant LMS environment. Additional Attributes A systems thinker who sees the platform as a learning experience, not a file repository. Equally comfortable in a browser‑based admin console and in conversations with DC General Managers. Someone who takes quality personally when learner issues arise. A collaborative partner—effective across Training Content, VDM, Operations, HR, Safety, IT, and ProdTech. Benefits Competitive salary & 401(K) company match that vests immediately upon participation. Paid parental leave (16 weeks). Generous PTO policy. Day one benefit coverage for health, dental, and vision (no monthly premium). Up to 85% discount on HelloFresh meal plans. Access to Employee Resource Groups. Collaborative, dynamic work environment within a fast‑paced, mission‑driven company. EEO Statement At HelloFresh, we embrace diversity and inclusion. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law. Contact for Accommodations Europe: View email address on click.appcast.io APAC: View email address on click.appcast.io United States: View email address on click.appcast.io Canada: View email address on click.appcast.io Pay Range Colorado Pay Range: $94,815—$109,650 USD Newark, NJ Pay Range: $101,430—$117,300 USD Illinois Pay Range: $94,815—$109,650 USD #J-18808-Ljbffr HelloFresh