Pool Concierge

Seasonal Pool Server

The Hilton Phoenix Resort at the Peak is looking for seasonal pool servers to join our amazing team out at our River Ranch Pool.

Hours: AM and PM shifts including weekends and holidays

Summary of benefits:

• Team member and family room discounts for both Crescent Hotels and Resort and Hilton
• Flexible schedules
• Career growth & development
• Amazing recognition programs/giving back – community outreach
• Trip reduction program – resort off a main bus line
• $2.00 – team member lunch program
• $300 referral program

Service of food and beverage to include the order taking and delivery of food and/or beverage. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction.

Essential job functions:

• Greet guests in a friendly and courteous manner as soon as they are seated at cabanas or pool lounge chairs.
• Explain any specials and/or spa promotions for guest services.
• Replenish beverages as necessary and check with guests for overall satisfaction
• Answer any guest questions about menu items and coordinate food delivery with pool runner.
• Present the check to guest promptly and ensure
• Assist pool attendants by straightening lounge chairs and picking up cups and towels.
• Ensure pool area, cabana's and lounge chairs are clean organized and service ready.
• Replenish pool towels and ensure they are ready available at all times

Required skills and abilities:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Must be able to withstand prolonged periods of standing and/or walking. Ability to lift at least 30 lbs.

Performance standards:

Customer satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & security:

The safety and security of our guests and associates is of utmost importance to Crescent Hotels & Resorts. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Note:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Equal opportunity employer/protected veterans/individuals with disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the know your rights notice from the Department of Labor.