Desk Assistant, Housing & Residence Life

Classification Title:

STU AST - CLERICAL & ADMIN

Classification Minimum Requirements:

• This position is open to all students who are eligible to work on campus and must maintain a minimum 2.0 grade point average. Registered students are employed on a part-time basis, up to 20 hours per week.

Job Description:

The Desk Assistant within Housing Operations team for Housing and Residence Life is responsible for: 

• Serve as the first point of contact for current or prospective residents, families, and community members providing information on campus resources and resolving questions or concerns  
• Responsible for answering incoming phone calls and emails, assisting walk-in traffic to the residential office 
• Log and deliver all packages and special mail sent to residents 
• Assist guests with inquiries regarding different residential facilities, university locations or services 
• Maintain and update area desk records and materials  
• Provide temporary residential and mailbox keys for residents 
• Maintain effective communication with other Housing & Residence Life team members to ensure timely delivery of services. 
• Create a welcoming environment for all students, families, and visitors through positive interactions and engagement 

Expected Salary:

$14.00 per hour

Required Qualifications:

• This position is open to all students who are eligible to work on campus 
• Must maintain a minimum 2.0 grade point average 
• Registered students are employed on a part-time basis, up to 20 hours per week 

Preferred:

• Demonstrated experience with front line customer service 
• Ability to critically analyze situations and actively problem solve 
• Ability to work well within a team and build positive relationships 
• Demonstrated dependability, attention to detail, timeliness, and professionalism 
• Ability to communicate effectively (verbal and written communication) 
• This position may require shift times on evenings, weekends, university breaks, and holidays 

Special Instructions to Applicants:

• Must submit a resume and cover letter with application that includes all current student involvement, organizations, or current employment on campus
• This position may require shift times on weekends, holidays and university breaks
• Applications must be submitted by 11:55 p.m. (ET) of the posting end date. 

Health Assessment Required:No