Program Specialist
US Department of Veterans Affairs
Job Title
Program Specialist; PD38201A
Duties
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Specific duties include:
- Responsible for the overall management, control, and execution of the office programs within the National Transcription Center (NTC). Provides advice and guidance to managers, staff, and Veteran Service Organizations (VSO).
- Conducts quality assurance reviews of final transcripts produced by NTC.
- Analyzes reports regarding production, quality, and timeliness goals/standards, offering suggestions to management for improvements.
- Prepares and conducts formal training sessions for newly hired personnel, refresher trainings, and training required due to changes in procedures or standards.
- Dual responsibility with the NTC Supervisor for suspense and control action of all approved recurring reports or other scheduled reports; i.e., OT reports, follow-up correspondence to staff members as required, transferring of transcripts to Veterans Benefits Management System (VBMS), and logs.
- The incumbent transcribes the most difficult voice recordings of complex testimony, to include a wide range of topics and specialized and complex medical and legal terms.
- Serves as the equipment and technological subject matter expert, ensuring that equipment used by OA Assistants and 50+ regional offices is up-to-date and in working order.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-9.
Work Schedule: Full-time, Monday-Friday, 7 am- 3:30 pm
Compressed/Flexible: Not Available
Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Available
Financial Disclosure Report: Not Required
Bargaining Unit: Yes
US Department of Veterans AffairsVacancy posted 2 days ago
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