Public Benefit Specialist

Location This Position is located On-Site at Tower – Phoenixville Hospital in King of Prussia, PA. Compensation This position pays between $20.45 – $22.50 per hour based on experience. Essential Job Functions Review uninsured/under‑insured patients for program eligibility, initiate and coordinate the application process to facilitate accurate and appropriate submissions. Effectively communicate with patients to obtain documents that must accompany the application. Follow submitted applications to determination, update insurance information, and ensure timely billing or adjustment posting. Document all relevant actions and communication steps in the assigned patient accounting systems. Maintain working knowledge of all state and federal program requirements and share information with colleagues and supervisors. Develop and maintain proactive working relationships with county, state, and federal Medicaid caseworkers and collaborate with other revenue cycle departments and associates. Perform other job duties as assigned. Employment Qualifications 1–2 years of experience in the healthcare industry interacting with patients regarding hospital financial issues. Understanding of revenue cycle, including admission, billing, payments, and denials. Comprehensive knowledge of patient insurance processes for obtaining authorizations and benefits verification. Knowledge of health insurance requirements and medical terminology or CPT/procedure codes. Experience in patient access with managed care/insurance and call‑center experience highly preferred. Bilingual proficiency in Spanish and English. Inquisitive and open to innovation, including AI, to explore better processes and improve patient and client experiences. Minimum Education High School Diploma or GED. Combination of post‑secondary education and experience may be considered in lieu of a degree. Certifications CRCR certification within 9 months of hire (company‑paid). Benefits Associate Benefits: Comprehensive benefits package designed to support physical, emotional, and financial health, including healthcare, time off, retirement, and well‑being programs. Culture: Driven by collaboration, growth, and innovation with a focus on employee well‑being. Growth: Professional development investment with tuition reimbursement and professional certification opportunities. Recognition: Quarterly and annual incentive programs for employees who exceed expectations. Equal Employment Opportunity Statement Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact View email address on click.appcast.io. #J-18808-Ljbffr