Medical Assistant - ENT

Medical Assistant Training Program

Position responsible for assisting providers and the nursing team in the delivery of professional medical care. Specific duties include pre-visit planning, rooming patients, obtaining vitals, utilizing the EMR system, scanning and downloading of documents, assisting with in office procedures, administering injections, vaccine coordination, telephone screening (with protocols), phlebotomy, prior authorizations, work queue management, and duties as assigned based on respective clinic need. Incumbent in position must have excellent customer service skills and professional demeanor at all times. May be responsible for covering front office job duties as needed.

No experience as a Medical Assistant or not been through an MA Program? Look no further – we provide training and support to help you succeed.

The Medical Assistant Program allows participants to learn about a variety of Saint Luke's Physician Group clinics. The 10-week paid program will offer a comprehensive review of body systems including pharmacology, medical terminology, lab values and BLS certification. Medical Assistants in training will also be introduced to Saint Luke's culture with an emphasis on customer service and patient safety.

Schedule

• Week 1-5: In class didactic content
• Week 5-8: Clinicals with instructor
• Week 9-10: Home clinic orientation with Success Coach

In Population Health setting:

• Support Physicians, Advance Practice Providers, Registered Nurses and Community Health Workers with important operational and clinical tasks
• Discuss with patient, family and extended decision makers the benefits of participation with Saint Luke's At Home programs
• Assist Referral Specialist as needed assisting with coordinating all patient scheduling via EPIC platform for providers and multi-disciplinary care team and scheduling urgent visits for providers from on-call and during business hours
• Cover other Referral Specialist tasks as needed
• Provide an excellent patient experience by managing the flow of patients, providing excellent customer service, establishing rapport with patients and maintaining a professional demeanor.
• Conduct pre-visit plans prior to home visits
• Vitals
• Phlebotomy as needed
• Administer injections and coordinate vaccines
• Assist providers with procedures
• Utilize the EMR system and scan/download documents
• Complete various administrative tasks as needed such as prior authorizations, RX refills, etc.
• Other duties as assigned
• Requires comfort conducting independent home visits and strong preference given to candidates with geriatric or primary care experience, or experience in institutional settings of care such as long-term care/skilled nursing facilities

Applicable Experience:

Less than 1 year Basic Life Support - American Heart Association or Red Cross

Full Time Day (United States of America)