Patient Service Agent - Mercy Primary Care Call Center
Mercy
Find your calling at Mercy! Responsible for scheduling patient appointments and taking patient messages. Giving general information regarding their visit instructions and expectations. Maintain calm, pleasant professional, attitude. Delivers excellent customer service using exceptional telephone etiquette. Position Details: Additional Job Description
Patient Service Agent
Mercy Primary Care Call Center - Sunset Hills
Full Time, Monday through Friday
Hybrid Schedule - Work from home 2 to 3 days/week after training!
Qualifications
Education : High School Diploma or Equivalent
Experience : Customer Service experience
Other Skills and Knowledge: Basic computer skills, Data Entry
Other Skills and Knowledge : Professional, courteous, and compassionate attitude, ability to multi-task, type 60 wpm
Job Duties:
Handle high-volume inbound and outbound calls, assisting patients with MyMercy scheduling and general inquiries.
Identify patient needs, provide accurate information, resolve issues, and escalate when necessary.
Document call details in the EMR according to established procedures.
Deliver compassionate, high-quality service while following call center scripts and HIPAA guidelines.
Build positive patient relationships and contribute to team performance goals.
Support organizational mission and complete additional duties as assigned.
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Patient Service Agent - Mercy Primary Care Call Center in Saint Louis, MO vacancy
- ...health system, providing affordable primary and preventive health care services to residents to St. Louis and... ...Summary: Perform duties required in a call center of a multi-location Federally... ...center staff and correctly schedule patient appointments with providers as appropriate...SuggestedWork at office
Affinia Healthcare Inc
Saint Louis, MO21 hours ago $17.37 - $20 per hour
...Patient Service Representative - Phones - Comprehensive Primary Care Esse Health is the largest independent physician practice... ...patients and their physicians at the center of health decisions. Esse... ...'s a place where medicine is a calling and not just a profession. It's...SuggestedFull timeTemporary workWork experience placementWork at officeRelocation packageFlexible hoursWeekend work$17.37 - $20 per hour
Patient Service Representative - Phones - Comprehensive Primary Care Job Category: Office Clerical Requisition Number: PATIE007426 Work Schedule: Monday - Thursday,... ...eligible. Day-to-Day Responsibilities: Answer incoming calls for the office Ask pertinent questions related...SuggestedHourly payTemporary workWork experience placementWork at officeRelocation package- ...Patient Accounts Representative II BJC HealthCare is seeking a Patient... ...of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the... ...inpatient and outpatient care, primary care, community health and wellness...SuggestedFlexible hours
- ...Lead Patient Service Representative Come join our team as... ...Benefit Eligible NO CALL, NO WEEKENDS, NO... ...access to extraordinary care in over 145 locations... ...Missouri Baptist Medical Center and focuses on Internal... ...position also serves as the primary point of contact in...SuggestedFull timeWork at officeFlexible hoursDay shift
- ...Patient Access Representative BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern... ...and outpatient care, primary care, community health and wellness...Flexible hours
BJC
Saint Louis, MO2 days ago - ...and data elements required for a patient registration. Available as an... ...of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater... ...inpatient and outpatient care, primary care, community health and...Immediate startWork from homeMonday to FridayFlexible hoursDay shift
$14.3 - $20.42 per hour
...lives every day. For both our patients and our team members. Are you... ...We're different than most primary care providers. We're rapidly expanding... ...exceptional customer service. The incumbent in this role checks... ...the system. Conducts love calls, mails birthday and greeting...Hourly payFull timeWork experience placementWork at officeImmediate start- ...Find Your Calling At Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that... ...team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy,...Work at officeShift work
Mercy
Saint Louis, MO3 hours ago - ...business since May 2003. We take calls for many non-profit... ...seeking experienced customer service professionals for our 2015 Winter... ...pair future projects with those agents that are most competitive and... ...telephone experience, preferably call center related Moderate level of...For contractorsWork from home
$48.9k - $66.2k
...Patient Services Coordinator-LPN The Patient Services Coordinator... .... to maintain proper care coordination and... .... Edits schedule for agents calling in sick, ensuring... ...our patients at the center of everything we do.... ...provider of senior-focused primary care, a leading...Temporary workWork at office- ...Position Title: Patient Service Representative (PSR) Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter,... ...perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical...Contract workWeekend workAfternoon shift
ZOLL Medical
Saint Louis, MO2 days ago - ...Patient Care Service Representative II St. Louis, Missouri About Us Modena Health ("MH") and Modena... ...excellence, we provide compassionate, patient-centered care for both pediatric and adult... ...documentation. Answer incoming calls and respond to patient inquiries with courtesy...Hourly payFull timeMonday to Friday
Modena Allergy + Asthma
Saint Louis, MO21 hours ago $17 - $19 per hour
...Optometry Job Description Greet and assist all patients initially as they enter the clinic Check... ...3-5 years patient/customer service experience, college education is preferred... ...and Excel Experience in a health/patient care environment Experience working with insurances...Hourly payFull timeTemporary workPart timeWork at officeWork visaMonday to FridayShift workUniversity of Missouri-Saint Louis
Saint Louis, MO21 hours ago- ...About Company Betty Jean Kerr People’s Health Centers provides quality health care and social services to thousands of uninsured and medically underserved. Our... ...comprehensive, equitable and trauma informed, including primary care, dental and behavioral health services rooted...Work at office
Betty Jean Kerr People's Health Centers
Saint Louis, MO8 hours ago - ...every day. For both our patients and our team members.... ...different than most primary care providers. We're rapidly... ...of worship, senior centers or living communities... ...relationships with health plan agents, individual insurance... ...letters, outbound calls, effective one-on-one...Local areaImmediate startFlexible hours
- ...every day. For both our patients and our team members.... ...different than most primary care providers. We're rapidly... ...of worship, senior centers or living communities... ...relationships with health plan agents, individual insurance... ...letters, outbound calls, effective one-on-one...Local areaImmediate startFlexible hours
- ...Excelsia Injury Care Born in 1993 Excelsia Injury... ...of life through patient-centric care and support... ...over 100 patient care centers across the Mid-Atlantic... ...wide range of treatment services covering medical orthopedics... ...Following up with confirmation calls and no-show calls....Work at office
- ...Patient Services Representative We're seeking a Patient Services Representative with strong communication... ...will handle both inbound and outbound calls with patients, clinics, insurance... ...is passionate about supporting patients through their care journey. duvari groupWork at office
$20 - $24 per hour
...individuals through each step of the service process—from initial intake to... ...professionals through phone calls, email communication, digital... ...with a high level of care. Seniority level Associate... ...by 2x Get notified about new Patient Service Representative jobs in...Full timeWork at office- ...Brands.Premium is looking for an Internal Customer Service Representative to join our St. Louis, Missouri contact center, providing support to our field associates.... ...support to in-store team members through incoming calls, offering clear resolutions, escalations, and assistance...Hourly payWork at office
Acosta
Saint Louis, MO21 hours ago $21.33 per hour
...meaningful impact in patients' lives? We are seeking... ...a dedicated Customer Service Representative to... ...This fast-paced role centers on managing frontline... ...high-volume inbound calls with exceptional professional... .... Our experienced agents will listen carefully to your employment...Hourly payPermanent employmentTemporary workWork experience placementWork at officeShift workRandstad
Saint Louis, MO21 hours ago- ...Global is looking for a full-time Customer Service professional for the loan servicing team... ...spend 80% of its time receiving inbound calls from customers that have questions and/or... ...Degree AND - Comfortable working in a call center environment taking inbound and outbound...Full timeWork at office
Insight Global
Saint Louis, MO4 days ago $20 - $24 per hour
...one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer... ...Qualifications: Mortgage and/or financial services call center experience is a plus. Bilingual...Hourly payLocal areaArizona Staffing
Saint Louis, MO21 hours ago- ...The Technical Support Agent, L1 serves as the first... ...satisfaction through exceptional service, technical expertise,... ...inbound customer calls and provide clear,... ...technical support or call center environment preferred.... ...the ability to remain patient and calm under pressure...Work at officeImmediate startRemote work
Ravyx US
Saint Louis, MO8 hours ago - ...largest nonprofit health care organizations in the... ...United States, delivering services to residents primarily... ...employees, BJC serves patients and their families in urban... ...and outpatient care, primary care, community health... ...incoming telephone calls and greets visitors in...Work at officeFlexible hours
$120k
...As a Senior SDR, you will generate new opportunities by cold calling business owners, introducing our mandate plainly, and qualifying... ...Core Responsibilities: This is a cold calling heavy role centered on quality conversations with business owners. # Cold Calling...Full timeWork experience placementRemote work- ...commitment is to improve our dealerships and services to satisfy our customer's wants and needs... ...and internet queries. Receiving inbound calls and greeting visitors in a friendly,... ...position (administrative, clerical, call center, customer service, etc.), and may have a...Work at office
$20.57 - $30.84 per hour
...Patient Billing/Services Lead Serves as the lead to Patient Billing/Services... ...advocates the patients' needs. Primary Duties & Responsibilities:... ...areas to ensure quality care and compliance with practice... ...appropriately triage patient phone calls, tasks and e-mails as needed...Hourly payWork experience placementWork at office$17.34 - $25.4 per hour
...referral forms and counsels patients on financial assistance when seen in department for services. Job Description Primary Duties & Responsibilities:... ...when necessary. Calls patients with appointment... ...office environment. Patient care setting. Physical Effort...Hourly payWork experience placementWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Patient Service Agent - Mercy Primary Care Call Center. Be the first to apply!
Related searches
- patient flow coordinator Saint Louis, MO
- patient assistance representative Saint Louis, MO
- nursing unit secretary Saint Louis, MO
- patient services representative Saint Louis, MO
- unit clerk Saint Louis, MO
- medical secretary Saint Louis, MO
- unit secretary Saint Louis, MO
- patient access representative Saint Louis, MO
- patient relations coordinator Saint Louis, MO
- health unit coordinator Saint Louis, MO