Principal Customer Success Manager
$142k - $178kJobleads-US
- # Principal Customer Success ManagerApply: Hybrid: Los Angeles: Pleasanton: Full time: Posted Today: 001940**Make Your Mark:**The Customer Adoption Expert (ACE) plays a crucial role in ensuring our customers are successfully and effectively utilizing our products to achieve their business goals. The primary focus is to support Customer Success Manager with their customer portfolio by increasing adoption and expansion of BlackLine, preventing attrition and churn, and continually enriching the customer experience. ACE leverages their BlackLine expertise; their process optimization expertise; their accounting and internal controls, financial analysis, and/or intercompany operations experience; as well as their professional judgment, to provide leading practice optimization strategies, insights, and deliverables. These deliverables include original, innovative solutions for complex customer challenges, consulting services, process redesign and transformation, solution architecture specific to the customers’ challenges, one to many thought leadership, executive touch points and strategy sessions, and recommendations to accelerate customer’s digital transformation journey. Most importantly, ACE must be confident in the unknown as many customers require assistance in understanding their own processes before considering optimization with BlackLine. All facets of the ACE role are designed to drive customer adoption and a successful digital transformation journey. **You'll Get To:****Customer Strategy & Adoption*** Partner with Customer Success Managers and Account Managers on adoption strategies that can also lead to ACV expansion and customer reference ability while mitigating churn.* Motivate customers to pursue digital transformation by articulating the value and benefits of optimized solutions.* Listen to customers to understand their needs and translate business challenges into actionable BlackLine solutions.* Ensure customers are aware of all complimentary and billable services available to support their journey. **Solution Design & Delivery*** Deliver product expertise and optimization solutions to customers through strategic use cases and video adoption campaigns.* Analyze and document customer processes, even when undefined, to develop tailored optimization solutions based on leading practices.* Design original, innovative solutions for complex customer challenges where no standard solution currently exists.* Provide consultative guidance as customers pursue digital transformation, ensuring they realize the full value of the platform.* Enablement & Expertise* Maintain and elevate expert-level knowledge of BlackLine products, process optimization, accounting, internal controls, and other relevant domains.* Develop and deliver thought leadership to customers through how-to videos, webinars, and other one-to-many events.* Document process optimization use cases for internal use and knowledge sharing across BlackLine.* Provide coaching, mentoring, and guidance to colleagues on complex process optimizations.Perform other duties as assigned.* Perform other duties as assigned. **What You'll Bring:****Experience:*** 8+ years of combined experience in accounting, auditing, process optimization, internal controls, financial analysis, invoice-to-cash, or intercompany operations.* 5+ years of experience in at least two of the following domains: accounting, invoice-to-cash, intercompany operations, or consolidations.* 6+ years of customer-facing experience (internal or external).* 3+ years of hands-on BlackLine experience.* Education: Bachelor’s degree in Accounting, Economics, Information Systems, or Business Administration.**Skills & Abilities:*** Strong interpersonal skills with a proven ability to build lasting relationships.* Strategic focus with the ability to create and execute actionable plans.* Proven ability to navigate ambiguity and solve complex problems with incomplete information.* Excellent listening and empathy skills with a passion for solving customer challenges.* Strong verbal and written professional communication skills.* Highly process-oriented mindset with an aptitude for dissecting processes and delivering optimized solutions.* Strong presentation skills, including content creation and delivery in various settings (live, virtual, and recorded). **Preferred Qualifications*** Advanced knowledge of BlackLine solutions and experience architecting solutions to optimize complex processes.* Demonstrated ability to clearly communicate business value and tie solutions to customer challenges.* Proven leadership skills and experience mentoring others.* Self-motivated, proactive team player with a natural curiosity and passion for learning.* Excellent prioritization and time management skills.* CPA, CIA, or other relevant professional certifications **Thrive at BlackLine Because You Are Joining:** * A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!* A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.* A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity. BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws. BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.**Salary Range:**$142,000.00-$178,000.00**Pay Transparency Statement:**Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location.In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.We are committed to pay transparency and ensuring candidates have clear information about compensation expectations. For roles that include variable incentive components such as an Incentive Compensation Plan (ICP) or On-Target Earnings (OTE), the compensation structure may follow a split model – for example, a 50/50, 70/30, or 60/40 ratio between base salary and variable incentive.BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.
- J-18808-Ljbffr Jobleads-US
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Principal Customer Success Manager in Los Angeles, CA vacancy
$142k - $178k
Make Your Mark: The Customer Adoption Expert (ACE) plays a crucial role in ensuring our customers are successfully and effectively utilizing our products to achieve their business... ...focus is to support Customer Success Manager with their customer portfolio by increasing...PrincipalFull timeTemporary workWork at officeShift work3 days per weekBlackLine
Los Angeles, CA2 days ago$157k - $235k
...Client Partners at the Senior Principal level to support continued... ...consulting leaders who have successfully balanced client delivery, account... ...and delivery teams within a management consulting, technology... ...clients to co-create powerful customer experiences, modern ways of...PrincipalContract workTemporary workLocal areaSlalom
Los Angeles, CA2 days ago$81.6k - $120k
About the TeamThe Customer Success Team is part of DoorDash's In-Store Business Unit and serves as the heartbeat of our customers. We are a... ...industry.About the RoleWe are looking for a Senior Customer Success Manager (Senior CSM) to drive strategic partnership, retention, and...SuggestedHourly payWork at officeLocal areaRemote workFlexible hoursDoordash
Los Angeles, CA2 days ago$250k
...Job Overview: The Senior Customer Success Manager (Sr. CSM) is a key member of Exostar’s Go-To-Market team. In this role, you will partner closely with customers to deliver outstanding experiences, ensure they realize maximum value from the Exostar platform, and help...SuggestedRemote workFlexible hoursExostar
Los Angeles, CA3 days ago- ...actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.STARLINK CUSTOMER SUCCESS MANAGER (LAND MOBILE)Starlink is delivering high-speed, low-latency internet around the world. Customer Success is the post-sale...SuggestedPermanent employmentContract workRemote workWeekend workAfternoon shiftEarly shift
SpaceX
Hawthorne, CA2 days ago $90k - $120k
...systems, inks, consumables, and an entire global ecosystem that manages workflows and fulfilment.Every day we take the chance to re-... ...be part of it to #expressyourbest!Click to learn more > As a Customer Success Manager, you are responsible for ensuring customer retention,...Contract workWork at officeLocal areaWorldwideKornit Digital
Los Angeles, CA4 days ago$113.1k - $160k
Amazon Freight, a key pillar within Amazon Supply Chain Services (ASCS), is looking for a Customer Success Manager to join our Enterprise Account Management team. This is a customer facing relationship management role within our commercial organization. You will serve...Work at officeLocal areaFlexible hoursAmazon
Santa Monica, CA6 days ago$93.1k - $172.9k
...about building meaningful relationships and empowering customers to achieve their goals, while driving success for both them and the company?Customer Success is... ...for them and our company.The Customer Success Manager (CSM) is assigned a book of business specific to Concierge...Full timeLocal areaFlexible hoursThomson Reuters
Los Angeles, CA4 days ago$160k
...Executive relationships, QBRs, renewals and extensions, and being the person the client calls before they call procurement. What success looks like in year one: ~ Over a million in new logo bookings from a minimum of 3 net-new clients ~ At least 60% of that new...PrincipalFull timeWork visaTech Holding
Los Angeles, CAa month ago- ...Senior Director of Customer Success About the Company Leading healthcare technology company providing an AI-native operating system... ...and customer health scores, and demonstrating P&L awareness in managing the team. The Senior Director will also be tasked with team leadership...
$215.9k - $327.9k
...team and across disciplines—including technology and product management—to support shared, large-scale goals.Guide the world-class execution... ...understanding of player needs and motivations.Demonstrated success in the gaming industryStrong understanding of mass-market...PrincipalFull timeLocal areaElectronic Arts
Los Angeles, CA2 days ago$192.5k - $240.6k
...candidates in Los Angeles Metro areaAs a member of Uniphore’s Customer Success team, the Director of AI Customer Success will serve as a... ...satisfaction, and advocacy targets.Proven record of accomplishment of managing complex client relationships, leading multi-stakeholder...Full timeCasual workRemote workUniphore
Los Angeles, CA2 days ago$180k - $200k
...help shape a smarter, greener future for global freight.Head of Customer Success Parallel Systems is building autonomous, battery-electric... ...expansion. This is a senior, high-ownership role for someone who can manage large enterprise customers, lead complex hardware and...Contract workLocal areaShift workParallel Systems
Los Angeles, CA6 days ago- ..., ARMRA, and Sleep Number are not only successfully onboarded onto the platform but also positioned... ...accept HSA and FSA dollars from customers, ensuring a smooth and efficient... ...across the merchant portfolio. It involves managing multiple high-priority accounts simultaneously...Shift work
$160k - $200k
...secure cloud platform, and is on a fast track to becoming the worldwide market leader – don't miss it! As a Cato Sr. Customer Success Manager , you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this...WorldwideFlexible hoursCato Networks
Los Angeles, CA2 days ago- ...hardware, software, cloud and professional / managed services our organization offers. Our... ...strategy by identifying and qualifying customer needs and positioning the appropriate... ...Managed Service Provider or Integrator.Proven success in closing large, complex IT...PrincipalFull time
Pellera Technologies
Los Angeles, CA2 days ago - ...founders of DoorDash, Commure, Grow Therapy, Kindred, Culdesac, and more. About the Role We’re looking for a Senior Customer Success Manager to drive practice-level performance across the Corner Health network and identify & scale growth opportunities that every...Live inWork at officeLocal areaNight shift
Corner Health
Santa Monica, CA6 days ago - ...Senior Customer Success Manager We are hiring a Senior Customer Success Manager to join our team at Spare! As a Partner Success Manager, you will be accountable for building deep, trusted relationships with government agencies and transit operators and turning those...Work at officeRemote workHome officeFlexible hours
- ...Enterprise Customer Success Manager We are a rapidly growing B2B SaaS startup revolutionizing the way enterprises manage their digital transformation initiatives. Our cutting-edge platform empowers organizations to streamline their operations, enhance productivity,...
$160.9k - $217.6k
...with the goal of helping our customers find and discover anything... ...Key job responsibilitiesAs a Principal Account Executive in our Automotive... ...you will report to a Sales Manager and use your 10+ years’... ...and their ad agencies to successfully grow and scale the category’...PrincipalLocal areaFlexible hoursAmazon
Santa Monica, CA5 days ago- An established industry player is seeking a passionate Customer Success Manager to enhance customer satisfaction and drive product adoption. This exciting remote role focuses on building strong relationships, understanding customer needs, and ensuring high renewal rates...Remote job
- SpaceX's Starlink seeks a Customer Success Manager for Latin America in Hawthorne, CA. You own Latin American accounts from signature to long-term growth, driving revenue, activation, and client health. You will coordinate with engineering, finance, and operations to ensure...
$1,000 - $2,030 per month
...Enterprise Customer Success Manager Los Angeles, CA In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe...Full timeTemporary workWork at officeFlexible hours$100k - $120k
...Customer Success Manager As a Customer Success Manager, the job is simple to state and hard to execute: get customers sending direct mail, fast, and keep finding new ways to help them grow their program and see real results. This role owns the full post-sale journey...Flexible hoursShift work- ...Customer Success Manager Customer Success Manager Remote Full-Time Implentio is building the intelligence layer for modern ecommerce operations. We help DTC and ecommerce brands recover lost money and eliminate operational waste across their parcel and 3PL networks...Full timeRemote work
$120k - $180k
...Senior Customer Success Manager Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines: Contactless sensing that monitors respiration...Full timeImmediate start$90k - $100k
Customer Success Manager - Work from homeAbout the job Customer Success Manager - Work from homeOur company is in hyper-growth mode. We've had significant year-over-year revenue growth, and we just raised a $20M Series A backed by Felicis Ventures (investors in Twitch,...Permanent employmentFull timeRemote workWork from homeVisa sponsorshipFlexible hours- ...Customer Success Manager CXAPP is a forward-thinking technology company that leverages AI and data science to drive innovation and deliver cutting-edge solutions. At CXApp, we are the innovators of Indoor Intelligence, delivering actionable insights for people, places...Remote work
- Customer Success Manager Our mission is to reverse chronic illness back to 1970s levels and make Americans healthy again. We will do this by shifting hundreds of billions of dollars away from our current broken healthcare system, and towards effective lifestyle interventions...Shift work
$75k - $150k
...Customer Success Manager StudyFetch is a technology company building AI-native learning products: StudyFetch for students and Honen for workforce training. Together, they connect education with real-world readiness across every stage of learning. We're looking for...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Principal Customer Success Manager. Be the first to apply!
Related searches
- strategic customer success manager Los Angeles, CA
- educational customer success manager Los Angeles, CA
- enterprise customer success manager Los Angeles, CA
- sr. customer success manager Los Angeles, CA
- success manager Los Angeles, CA
- customer success manager remote Los Angeles, CA
- customer success executive Los Angeles, CA
- customer success manager Los Angeles, CA
- client success manager Los Angeles, CA
- senior customer success manager Los Angeles, CA