Contact Center Representative

Our goal at Fidelity is to create a better future by acting with accountability and integrity alongside our customers and within our communities. Since 1908, we have built a legacy upon simple, enduring values and an unwavering commitment to the communities we serve. We pride ourselves on being part of a community-focused and team-oriented work culture where we invest in our associates to ensure success within the company. Fidelity Bank, headquartered in New Orleans, Louisiana, believes in making a difference by living our mission of "Here for Good" to help families and businesses thrive in the communities we serve. Fidelity promotes a culture of work/life balance for all associates. We offer a competitive total rewards package for eligible associates including: Competitive pay based on the position, qualifications, relevant experience, and skillset Paid Time Off Up to 14 paid holidays annually Comprehensive Medical, Dental, and Vision Insurance Employer Funded Health Savings Account Paid Parental Leave 401(k) with matching contributions Wellness Program to reduce health insurance premiums Free or discounted banking services Basic Life Insurance and AD+D Tuition Reimbursement Plan Associate Referral Program Associate Volunteer Program Employee Assistance Fund (subject to IRS guidelines) Employee Assistance Program Opportunities for training and career development Gym Discounts, Verizon Wireless Discounts, Tickets At Work Discounts Retail branch locations are closed on Saturdays! The benefits listing is for informational purposes. Additional details regarding compensation and benefits will be provided during the application process. Fidelity reserves the right to modify, amend, or terminate any and all benefits at any time. Do you want to make a difference? If so, this opportunity may be the right choice for you! Fidelity Bank is looking for competitive, self-reliant, energetic individuals that are driven to succeed. Position Summary: The Travel Financial Center Representative is responsible for performing as both a Banker and Teller in providing exceptional client service, operational and audit excellence, while making appropriate referrals. This position is non-exempt under the Fair Labor Standards Act and is eligible for overtime pay. This position may be filled at a lower or higher level depending on the candidate's qualifications and relevant experience. This position is expected to travel across the Southshore. Required Qualifications, Competencies, and Skills: GED or High school diploma 1 year cash handling experience in a financial institution or retail environment Ability to travel across company footprint as needed Proficient in Microsoft Office Suite to include Word, Outlook, Teams Developed cognitive skills to include Problem Solving, Judgement, Decision-Making, Organization + Planning Developed intrapersonal skills to include Ambition, Follow-Through, Optimism, Tenacity Developed interpersonal skills to include Communication: Listening, Speaking, and Writing, Resilience + Balance, Collaboration, Client Focus Developed technology skills to include Technical Acumen, Knowledge Management Developed leadership skills to include Developing Followers, Achieving Results Developed sales skills to include Questioning, Knowledge, Sales Drive, Prospecting, Presence Preferred Qualifications, Competencies, and Skills: 6 months of retail banking experience High-volume cash handling experience Proficient in Microsoft Office Suite to include Excel, PowerPoint Essential Duties and Responsibilities: Perform teller transactions Responsible for balancing, locating and reconciling discrepancies in cash drawer including end-of-day balancing procedures and reporting any discrepancies to the supervisor as necessary Assist with balancing, locating and reconciling vault and ATM transaction as well as incoming and outgoing money shipments Open new accounts and handles client maintenance requests Contribute to the financial center's success by achieving assigned referral goals Engage in consultative conversations with clients to build relationships, cross-sell, and promote Fidelity's products and services Report to a supervisor for approvals when assistance is needed with transactions Provide customer assistance related to banking needs both in-person and over the phone Assist supervisor with maintaining accurate reports Report any discrepancies to the supervisor as necessary Assist in maintaining branch appearance standards Assist with mentoring associates Adhere to all bank policies and procedures Consistently display our Core Values by Being Trustworthy, Uniting Communities, Inspiring Excellence, Living Like Owners, and Delivering Results Comply with regulatory rules and regulations evidenced through successful completion of training and demonstrated ability Perform other duties and/or special projects as appointed by management Physical Requirements: primarily sitting with some standing, walking, lifting and bending Fidelity Bank is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Fidelity promotes a drug free workplace. If you require an accommodation to submit your application for an open position, please send an email request to View email address on click.appcast.io or call View phone number on click.appcast.io. All information provided will be kept confidential and will only be used to the extent required to provide the needed reasonable accommodation. For assistance or questions regarding the recruitment process, please email View email address on click.appcast.io. This position is located in New Orleans, LA, 70130. #J-18808-Ljbffr