Concierge - Portofino

Job Description

Job Description

Location: Portofino Resort

Department: Concierge

Status: Full-time or Part-time

Pay Rate: $16

Hours/Days: Shifts vary. Based on business needs.

I. Job Description:

• The concierge will be a strong customer service employee who performs a range of administrative/managerial tasks to support the resort's vision and mission. They will create a positive, energetic experience for our owners and guests by assisting with resort-wide activities and surrounding areas.

II. Job Qualifications:

This position requires a self-starter who can assist all department heads with programming and activities throughout the resort. They need to be able to live the culture, have great communication skills, and have a strong sales background to sell the experiences offered at the resort.

III. Job Responsibilities / Duties:

• Take ownership of the concierge program and create a fun, professional experience for the Lifestyle Center.
• Organize, communicate, and create a memorable experience by knowing the resort, selling the experience, and assisting with all guests’ questions.
• Must be computer savvy and be able to look up information for guests, book cruises, and search the internet.
• In charge of selling and stocking merchandise in the Market Gift Shop adjacent to the desk.
• Schedule meetings with Department heads and collect, organize, and communicate all departmental programming and activities to our guests.
• Collect and provide comprehensive information and coordinate guest requests regarding resort services, events, restaurants, airlines, transportation, golf, fishing, and any other information of interest.
• Make sure all flyers, apps, the islander, and resort boards are updated with current offerings.
• Provide guest assistance with florists, couriers, mail services, dry cleaning, etc.
• Make reservation requests for area dining, concerts, shows, or events.
• Have extensive knowledge of area restaurants and provide menus for guests to review.
• Maintain and update the Concierge book.
• Assist with making reservations for High Tide Kids Club, Tennis, Adventures, and any other amenities as needed.
• Provide Airport assistance as needed. Offer to print online tickets, make arrangements for an airport pickup or drop-off with local shuttle service, etc.
• Understand the needs of the guests and the owners. Handle all issues in a friendly, positive manner.
• Maintain the organization of brochures, flyers, and the cleanliness of the concierge area.
• Maintain the organization of the Gift shop area and restock items as necessary with the assistance of the Market.
• Know IQWare and be able to make a reservation, look up a guest room, and assist the front desk as needed.

1. Supervisory Responsibility:

Supervise the Concierge desk and take ownership by contacting department heads, collecting all information, selling the resort, and creating loyalty beyond reason.

V. Educational and/or equivalent in experience requirements:

Preferably a Bachelor's in Hospitality or equivalent.

Hospitality / Concierge Experience and knowledge of the local area preferred.

• Computer Knowledge: Word, Excel
• Ability to read and communicate effectively.
• Ability to organize and effectively present information to respond to questions from guests, owners, and fellow team members.

VI. Specialized equipment or machines used in the course of the duties of the position.

Computer, printer, calculator, and standard office equipment and machines as required.

VII. Physical Demands:

The Concierge program is a high-energy, interactive position with the ability to stand for long periods, be able to lift and sell merchandise, be able to move around the resort and be able to look at a computer screen for long periods.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

VIII. Work Environment:

High traffic area, fun environment with moderate to high noise level.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

IX. Additional Remarks:

Ability to work with low to moderate supervision and a high degree of autonomy.