Bilingual Mandarin Customer Service Coordinator

Job Description

Job Description

My Asian Nanny is a growing childcare placement agency helping families across the United States find trusted postpartum nannies and newborn care specialists.

We are currently looking for a  Mandarin-speaking Customer Service Coordinator to assist families and caregivers during the nanny matching process.

This role is perfect for someone who:

• Enjoys helping families
• Is organized and detail-oriented
• Communicates clearly in Mandarin and English
• Likes working in a friendly team environment

This is a  stable full-time office position located in Monterey Park.

⭐ 我们正在招聘会说中文的客户服务协调员

My Asian Nanny 是一家快速发展的母婴护理中介公司,帮助全美家庭寻找专业月嫂和育儿护理人员。

我们正在招聘  普通话 / 英语双语客户服务协调员 ,协助客户和护理人员完成匹配与安排。

工作地点:Monterey Park 办公室(需要到岗工作)

⭐ Job Responsibilities | 工作内容

• Answer incoming calls and assist families with service inquiries
• 接听电话并协助客户咨询
• Communicate with families and nannies via phone, text, email, and WeChat
• 通过电话、短信、邮件和微信与客户及月嫂沟通
• Conduct intake interviews with families and nanny applicants
• 与客户及申请的护理人员进行初步沟通
• Schedule nanny interviews and manage appointment calendars
• 安排月嫂面试并管理日程
• Match qualified nanny candidates with family needs
• 根据客户需求匹配合适护理人员
• Maintain CRM records and application information
• 维护客户和申请者信息
• Provide follow-up support to families during the hiring process
• 在匹配过程中持续跟进客户

⭐ Qualifications | 任职要求

• Fluent in  Mandarin Chinese and English
• 普通话和英语流利
• 2+ years experience in  customer service or office administration
• 至少2年客服或办公室经验
• Strong communication and interpersonal skills
• 良好的沟通能力
• Comfortable using  WeChat and Microsoft Office
• 熟悉微信和办公软件
• Organized, responsible, and detail-oriented
• 做事认真、细心、有责任心
• Must be authorized to work in the U.S.
• 需合法在美国工作
• Must be able to work  in person in Monterey Park
• 需要到办公室工作

⭐ Compensation & Benefits

• $19 – $22 per hour + monthly bonuses
• Paid training
• Medical, dental, and vision insurance (after probation)
• Career growth opportunities
• Friendly and supportive work environment

⭐ Why Work With Us?

• Stable long-term position
• Consistent schedule and predictable hours
• Friendly team atmosphere
• Opportunity to help families during an important time in their lives
• Potential to grow into  Senior Coordinator or Operations roles

⭐ How to Apply

Please submit:

• Your resume
• A short message confirming:

"I am fluent in Mandarin and English."

My Asian Nanny
Monterey Park, CA

Job Type: Full-time

Work Location

Monterey Park, CA (In person)

Mandarin Customer Service
Bilingual Chinese Customer Service
Chinese Office Assistant
Chinese Customer Support
Mandarin Administrative Assistant