Engagement Manager-FCC/Remote

Gleaners Food Bank of Indiana is the state’s largest hunger relief organization and one of the leading food banks in the Feeding America Network. In additional to vital hunger relief programs in our 21-county service area, we also operate Fresh Connect Central, a regional produce cooperative for Feeding America, serve as a contract reclamation site for Kroger Central Division, and are a staging site for FEMA disaster response.

This is a remote position available to candidates who will reside and work in the following states:

• Indiana
• Iowa
• Kansas
• Kentucky
• Louisiana
• Mississippi
• Missouri
• Nebraska
• New Hampshire
• North Carolina
• Ohio
• Oklahoma
• South Carolina
• South Dakota
• Tennessee
• Texas
• Utah
• West Virgina
• Wisconsin

Position Purpose of Engagement Manager :

The Engagement Manager supports the continued growth and success of Gleaners’ social enterprise activities by developing and maintaining customer relationships for Fresh Connect Central (FCC), a DBA of Gleaners Food Bank of Indiana, Inc. This role identifies, develops, and services accounts within an assigned portfolio, primarily serving food banks while pursuing opportunities with other organizations. The Engagement Manager collaborates with internal teams to connect customer needs with FCC products and services and ensure a positive customer experience. All responsibilities further Gleaners’ mission to be a leader in the fight against hunger.

Medical, Dental & Other Supplemental Insurance

• 14 paid holidays 3 Paid Sick Leave Day, Federal Holidays, 2 Volunteer Days & Birthday
• Learning & Development Opportunities
• Company paid vision, long-term disability, $50,000 life AD&D
• Paid Life and Long-Term Disability Insurance
• Maternal, parental & caregiver leave
• On-site Gym
• Wellness programs
• 403(b) Plan with up to 4% match
• Monthly attendance bonus
• Earn up to 10% incentive pay
• Apparel allowance

Essential Functions of Engagement Manager :

• Develop and execute account plans to meet established sales, account growth, and customer retention goals.
• Engage active, inactive, and prospective customers to understand their needs, identify opportunities, and connect them with FCC products and services.
• Respond promptly to customer inquiries and provide ongoing account support to strengthen customer satisfaction and lasting relationships.
• Research and pursue new business opportunities within the food banking network and with other organizations that are suitable customers for FCC products and services.
• Collaborate with the Quote Specialist to develop accurate quotes and proposals that align with approved pricing, margin expectations, and customer terms.
• Present proposals, address customer questions, negotiate within established approval guidelines, and secure customer commitments.
• Coordinate with the Quote Specialist and Supply Chain Specialist to communicate customer requirements, track order progress, keep customers informed, and resolve service issues.
• Assist in creating, distributing, and promoting sales offers across FCC’s customer network.
• Visit customer locations and analyze customer operations, procurement needs, limitations, and capacity to identify account growth opportunities.
• Apply food banking industry knowledge to help customers identify opportunities in fundraising, operations, and procurement that support their use of FCC products and services.
• Represent FCC at conferences, trade shows, regional gatherings, and other relevant events, and conduct meetings, presentations, and webinars to promote FCC offerings.
• Build relationships with Feeding America, state associations, regional cooperatives, government organizations, vendors, and other industry partners to expand awareness of FCC and develop business opportunities.
• Maintain accurate and timely customer records, communications, account plans, and sales opportunities in the company’s customer relationship management (CRM) system.
• Monitor account performance, maintain an accurate sales pipeline, and provide regular forecasts and progress reports to support FCC goals and purchasing, production, and transportation planning.
• Stay informed of Supply Chain, Production, and Transportation capabilities and initiatives to accurately communicate FCC offerings and service expectations.
• Share customer demand, product requests, and service feedback with internal teams to inform sourcing, production, and service decisions.
• Collaborate professionally and respectfully with colleagues, customers, prospects, and industry partners while demonstrating Gleaners’ mission, vision, and values.
• Perform other duties as assigned.

Education and/or Experience of Engagement Manager :

• Bachelor’s Degree or equivalent experience
• Advanced knowledge of food distribution required
• Advanced knowledge of food banking industry desired
• Prior sales & account management experience desired
• Experience with customer relationship management (CRM) systems preferred with the ability to create, analyze, and present reports.
• Knowledge of food safety regulations desired

Other Relevant Skills and Abilities of the Engagement Manager :

• Strong relationship-building, customer service, presentation, and negotiation skills.
• Excellent oral and written communication skills, including the ability to explain products, services, pricing, and proposals clearly.
• Ability to analyze customer needs, account performance, and sales data to develop actionable account plans and forecasts.
• Understanding of pricing, costs, and margins and the ability to work within established approval guidelines.
• Results-driven, self-motivated, and highly organized with a strong work ethic and continuous improvement mindset.
• Strong organizational skills, attention to detail, and ability to meet established deadlines and manage multiple accounts and priorities.
• Ability to work independently and collaboratively within a service-oriented, team-focused environment.
• Proficiency in Microsoft Excel, Word, Outlook, CRM systems, and social media platforms.
• Ability to adapt to changing customer needs and operational priorities while maintaining a positive, professional approach.
• Ability to travel to customer locations, conferences, and other business events as required.
• Commitment to Gleaners’ mission, values, and service to the community.

• Valid driver's license/Clean driving record /3 years of driving experience/Must be insurable by company vehicle insurance provider.

See full description on the attached job description

Gleaners Food Bank is an Equal Employment Opportunity Employer and provides equal opportunities for employment and advancement for all individuals, without regard to race, color, national origin, religion, sex, gender identity, gender expression, sexual orientation, disability, age, marital status, family/parental status, pregnancy, leave status, genetic information, veteran status, creed, citizenship status, income derived from a public assistance program, political beliefs, reprisal or retaliation for prior civil rights activity, or any other status or category protected by applicable federal, state, or local law.