Help Desk Analyst Bilingual Spanish at Conyers GA Only local

FIRSTNET GLOBAL LLC

Benefits: Company parties Competitive salary Opportunity for advancement Position Overview Job Role: Help Desk Analyst I (Bilingual – Spanish/English) Location: Conyers, GA (Onsite) Experience Required: 2+ years Duration: Contract Local Candidates Only Role Description The Georgia Department of Driver Services (DDS) is seeking a Bilingual (Spanish/English) Help Desk Analyst I to provide Tier 1 technical support in a high-volume call center environment. The candidate will troubleshoot hardware, software, Outlook, MS Office, Windows 7/10, Active Directory, and account-related issues while delivering excellent customer service to internal and external users. Required Skills Bilingual Spanish/English (Required) 2+ years of IT Help Desk / Call Center experience Experience with Outlook, MS Office, Windows 7/10, and Active Directory Ticket queue management, ticket assignment, and escalation Hardware and software troubleshooting Strong customer service and communication skills Vocational/Technical Degree in IT or related field Preferred Skills Knowledge of Apple iOS #J-18808-Ljbffr

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