Govt-Contract Contact Center Quality & Training Lead
Systems Integration, Inc. (SII)
A government contracting company in Washington, DC is seeking a Quality and Training Manager to oversee quality assurance and manage training programs for a call center. This role involves monitoring call quality, designing training materials, and reporting on performance trends. Candidates should have experience in call center quality assurance, strong analytical skills, and a Bachelor's degree in a related field. Knowledge of customer service standards and compliance is crucial. Must pass federal background and credit checks. #J-18808-Ljbffr Systems Integration, Inc. (SII)
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Govt-Contract Contact Center Quality & Training Lead in Washington DC vacancy
- ...solutions based on industry-leading practices. ProSidian provides... ...DescriptionProSidian Seeks a Training Analytics Lead | Learning Management... ...a Exempt W2: No Overtime Pay Contract Contingent Basis, generally... ...Delivering responsive, high-quality solutions that address client...Contract workQualityFull timeTemporary workFor contractorsH1bWork at officeFlexible hours
$94.4k - $198.2k
Job Title: Lead Project Manager (Training Lead)Job Category: TrainingTime Type: Full... ...promote consistency and quality across the training program... ...character and innovation at the center of everything we do. As a... ..., Federal Government contract labor categories and contract...Contract workQualityWork experience placementWork at officeFlexible hours- ...Solutions is seeking an experienced Program Manager to lead execution of a nationwide Joint Training Readiness Services contract supporting the National Guard Bureau. The... ..., customer engagement, staffing oversight, quality assurance, and strategic direction while serving...Contract workQualityRemote jobWork at office
- ...experienced Construction Superintendent to lead on-site operations for government and... ...MD/DC/VA region. You will oversee safety, quality, scheduling, subcontractor coordination,... ...schedule, within budget, and in accordance with contract requirements. #J-18808-Ljbffr Coakley &...Contract workQualityFor subcontractor
- ...Integration, Inc. (SII) is a leading provider of customer... ...of a government contact center program, ensuring all... ...obligations, maintains high‑quality service delivery, and... ...in alignment with contract expectations and government... ...reports as required. Training & Process Governance...Contract workQualityFor subcontractor
Systems Integration Inc
Washington DC5 days ago - ...Job Description As the Training Lead supporting a national security program space warfighting... ...separated operations centers while delivering quality training products to government customer... ...position is contingent upon award of contract. EEO employer Keyword: Space Domain...Contract workQualityFull timeWork at office
Sigmatech
Springfield, VA5 days ago - Innovative Consulting & Management Services, LLC seeks an experienced Quality Assurance (QA) Inspector in Laurel, MD. This role involves ensuring compliance with quality control standards and reviewing contract deliverables for conformity. The ideal candidate will have a...Contract workQuality
$126.81k
DMI is a leading provider of digital services and technology... ...the primary point of contact for project... ...proactively. Oversee quality assurance processes to... ...report mockups. Develop training materials. Qualifications... ...related to vendor contract activities and procurements...Contract workQualityFull timeFor contractors- ...Services company, is seeking a Training Coordinator with a Secret... ...Coordinator shall maintain the contract Training Plan. The Training Coordinator... ...various methods: review of quality assurance data, needs... ...position on our website, please contact Heaven Wood via e-mail at...Contract workQualityFor contractorsWork experience placementWork at officeFlexible hours
- ...26 years of excellence—is seeking a Training Corp Task Lead to Join our Team in Washington, DC. At... ...specialists is united by a commitment to quality, performance, and customer success.... ...Policies (DoD 5000 process); DoD/DoN contracting; experience communicating with SES/...QualityFor contractors
- ...difference every day? The Call Quality Assurance Specialist Team is... ...Support the development of training curriculum, facilitating new... ...Willing to accept Customer Contact Center experience in lieu of 3... ...Previous experience on the PBGC contract Ability to obtain and/or maintain...Contract workQualityFull timePart timeLocal areaFlexible hours
- ...Contact Center Supervisor The Contact Center Supervisor is responsible... ...Supervisor ensures service quality, workforce management,... ...corporate resources in support of contract performance. Coordinate... ...Ensure compliance with UCC training program modules and onboarding...Contract workQualityWork at office
Leader Communications
Alexandria, VA4 days ago $100k - $180k
...infrastructure resiliency, contact center operations, information technology... ..., delivering high-quality civil engineering and program... ...overall performance of the BPA contract, including cost, schedule, deliverables... ...of 10 years of experience leading and directing complex...Contract workQualityFor contractorsWork at officeLocal areaRemote workPantheon Data
Washington DC14 days ago$100k - $200k
...the past ten years, including infrastructure resiliency, contact center operations, information technology, software... ...Monitor risks, issues, and corrective actions. Ensure contract compliance and quality delivery. Required Skills and Experience Bachelor's degree...Contract workQualityWork at officeLocal areaRemote workPantheon-Data
Washington DC1 day ago$93k - $191k
...Summary The National Tax Quality Assurance (NTQA) QRM Support... ...of services, and other contracting documents to identify deviations... ...and deliver quality and risk training content on both a local and national... ...inquiries to the Global Call Center (GCC) at USTalentCICInbox@...Contract workQualityWork at officeLocal areaVisa sponsorship$131k - $218.3k
...you will be responsible for: Lead change management activities for... ...readinessDesign and oversee training strategies, curricula, and enablement... ...attention to detail and quality of work productAbility to build... ...inquiries to the Global Call Center (GCC) at ****@*****.***...QualityLocal area$114.6k - $191k
...for our 300+ classified contracts and more than 10,000... ...attention to detail and quality of work productAbility... ...relationshipsAbility to lead projects or workstreamsAbility... ...and Security Agency Center for Development of... ...skill sets; experience and training; licensure and...Contract workQualityFor subcontractor$35 - $40 per hour
...Job Description Renuity Installation Training Lead Base Wage: $35-$40/hr The home... ...project with the highest level of safety, quality, efficiency, and conformance to the original... ...need a religious accommodation, please contact ****@*****.***. If...QualityFor subcontractorRenuity
Washington DCa month ago$65k - $75k
...outsourced vendors and operates a contact center supporting more than 22,000... .... Position Overview The Lead Routing Coordinator is a hands... ...routers, set and enforce rigorous quality control standards, produce... ...delivery. Ensure successful contract renewal by delivering...Contract workQualityFull timeFlexible hours- ...This is a live position on a contract we already own replacing an employee... ...in March. Requires a US Govt. Secret Security Clearance.The... ...critical architectural, construction quality assurance, and technical... ...Company InformationTetra Tech is a leading provider of consulting,...Contract workQualityTemporary workFor contractorsWork at officeLocal areaImmediate startWorldwideOverseas
$108.48k - $130.18k
## Training LeadApplylocations: University of Maryland College Parktime type: Full timeposted... ...professional to serve as a Training Lead for the Elevate team.The Training Lead, supervising... ..., manage workloads, and maintain quality standards for deliverables.Ability to comprehend...QualityFixed term contractWork experience placementWork at officeRemote workNight shiftWeekend workAfternoon shift- ...specialists is united by a commitment to quality, performance, and customer success. Become... ...the performance and reporting on the contract. The PM will work directly with the program... ...with the task order.Supervise, orient, and train contractor personnel working on the task...Contract workQualityFor contractorsFor subcontractor
$100k - $200k
...the past ten years, including infrastructure resiliency, contact center operations, information technology, software... ...Monitor risks, issues, and corrective actions. Ensure contract compliance and quality delivery. Required Skills and Experience Bachelor's degree...Contract workQualityWork at officeLocal areaRemote work$95k - $110k
...Construction Quality Assurance Inspector About the role Peregrine Solutions is seeking an experienced and detail-oriented Construction... ...time, onsite position responsible for ensuring compliance with contract specifications, quality standards, and best construction practices...Contract workQualityFull timeFor contractorsFor subcontractorPeregrineva
Washington DC3 days ago- American Association of Airport Executives is seeking a Manager of Regulatory Training to oversee the creation of high-quality, video-based and digital training content across AAAE learning platforms. The role applies working knowledge of airport operations and FAA/TSA...Quality
$110k - $150k
Job DescriptionECS is seeking an experienced Quality Assurance Specialist to work remotely providing support for cloud-related application... ...migration and modernization efforts performed under this contract for NIH NIAID Enabling and Advancing Technologies (NEAT). This...Contract workQualityRemote work$198.4k - $331.5k
...Program Manager provides contract-level leadership for... ...subcontractor performance, quality assurance, deliverables... ...contractor point of contact and management interface... ..., performance, training, succession, continuity... ...management problems and lead development and completion...Contract workQualityFor contractorsFor subcontractorWork at office- ...Court ReporterNeal R. Gross and Co. is a leading court reporting and transcription services... ...proceedingsMonitor and ensure audio quality in real-time, annotating the record with... ...interactionsInteract with high-level clients (Federal Govt, State Govt, Private Industry)...Contract workQualityLocal areaRemote work
Neal R. Gross & Company
Washington DC1 day ago $948 per week
...8 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: 8/24/2026 About the Position... ...30 hours per week. This position focuses on providing quality therapy services. Candidates should possess strong communication...Contract workQualityFull timeShift workCynet Health
Washington DC1 day ago$250k
...government sales account executive to lead our growth strategy across U.S.... ...identification through contract award and close, across assigned federal... ...maps key stakeholders and buying centers, and builds a sustainable, high-quality pipeline aligned to the federal budget...Contract workQualityLocal areaImmediate startWork from home
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Govt-Contract Contact Center Quality & Training Lead. Be the first to apply!
Related searches
- training coordinator Washington DC
- quality lead Washington DC
- quality environment health safety manager Washington DC
- quality facilitator Washington DC
- quality reviewer Washington DC
- quality management nurse Washington DC
- supplier quality Washington DC
- quality improvement rn Washington DC
- rn quality Washington DC
- quality assurance quality control engineer Washington DC