Govt-Contract Contact Center Quality & Training Lead

Systems Integration, Inc. (SII)

A government contracting company in Washington, DC is seeking a Quality and Training Manager to oversee quality assurance and manage training programs for a call center. This role involves monitoring call quality, designing training materials, and reporting on performance trends. Candidates should have experience in call center quality assurance, strong analytical skills, and a Bachelor's degree in a related field. Knowledge of customer service standards and compliance is crucial. Must pass federal background and credit checks. #J-18808-Ljbffr Systems Integration, Inc. (SII)

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Vacancy posted 4 days ago

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