Technical Program & Integration Manager

Role Description

Stabilize and optimize SAP TMS, SAP EWM, and SAP ECC/S4; lead the in-transit visibility and exception-management pilot; and deliver a portfolio of internal applications that replace fragmented, manual processes. This is a senior, hands-on technical program leadership role: the successful candidate owns end-to-end architecture, directs data and BI resources, approves design documents, and drives the client's logistics platforms from early-stage into reliable, measurable operating capability — while accelerating the next wave of digital enablement.

Primary Responsibilities

• TMS and EWM Stabilization, Optimization, and Integration
  • Assess post-launch state, open issues, workarounds, process gaps, and adoption barriers across SAP TMS and SAP EWM.
  • Create and maintain a prioritized backlog for defects, enhancements, integrations, training, and process maturity.
  • Coordinate interfaces and cross-system dependencies involving IBP, GTS, and other enterprise applications and data sources.
  • Establish structured intake, triage, root-cause analysis, escalation, and closure practices for platform issues and enhancement requests.
  • Support release planning, test strategy, UAT coordination, defect resolution, readiness reviews, and post-deployment stabilization, including the ECC-to-S/4HANA transition.
  • Develop process maps, SOPs, role-based training, and knowledge materials that improve consistent global adoption.
  • Define platform health, adoption, and value metrics; provide concise status, risk, dependency, and decision reporting to leadership.
• In-Transit Visibility Pilot and Capability Roadmap
  • Lead business readiness and cross-functional execution for the in-transit dashboard and exception-management pilot, coordinating the platform provider, Command Center labor, and cross-functional stakeholders.
  • Define operating processes, data needs, success measures, escalation paths, and go/no-go criteria for new requirements.
  • Work with the platform provider to configure and optimize exceptions, agents, alerts, dashboards, and on-demand reporting.
  • Validate that alerts and exceptions are actionable, appropriately prioritized, and connected to clear response ownership.
  • Coordinate testing, issue triage, user feedback, and training; document playbooks and manual backup processes for continuity.
  • Develop near-term and long-term roadmaps, including criteria and dependencies for moving selected dashboard and agent capabilities in-house once data is complete, validated, and reliable.
• Internal Applications and Digital Logistics Enablement
  • Lead discovery, prioritization, and delivery for internal tools that replace fragmented or manual processes.
  • For each application, define the problem statement, users, requirements, data model, workflow, controls, integration needs, minimum viable product, test plan, launch plan, support model, and measurable success criteria.
  • Initial portfolio:
    • Services Enablement Request Form and Database.
    • Scorecard and QBR Automation.
    • Electronic Routing Guide.
• Program Governance and Operating-Model Maturity
  • Author and maintain Business Requirements Documents (BRDs) and Functional Specification Documents (FSDs) with testable acceptance criteria.
  • Own the enterprise architecture and solution blueprints for in-scope platforms, including current-state and target-state views, integration patterns, canonical data models, and interface contracts.
  • Maintain a technology roadmap and an innovation roadmap that identify automation, AI, and BI opportunities, favoring simplification and standardization before adding new system functionality.
  • Maintain integrated plans, RAID and decision logs, release records, SOPs, and knowledge-transfer materials as living artifacts in a client-owned repository.
  • Establish product and process ownership, support tiers, service expectations, and change-control practices for in-scope platforms and applications.
  • Manage third-party platform providers against deliverables, quality, timelines, and contractual responsibilities.
  • Transfer knowledge and sustainable ownership to designated client employees; avoid creating long-term dependency on contractor-held knowledge.

Qualifications

• 8+ years of technical program management, systems implementation, product operations, or business-technology transformation experience, including demonstrated ownership of end-to-end architecture and governance for enterprise platforms.
• Hands-on experience with SAP TMS, EWM, SAP ECC/S4, and in-transit / exception-management platforms.
• Experience directing data and BI engineers, reviewing architecture decisions, and approving design documents for critical integration components.
• Experience managing enterprise application integrations, APIs, data flows, master-data dependencies, and cross-system troubleshooting.
• Experience leading SaaS pilots, platform implementations and enhancements, post-launch stabilization, and vendor / metric performance management.
• Strong ability to convert operational problems into structured requirements, process designs, roadmaps, and acceptance criteria, and to drive cross-functional and external-partner adoption.
• Hands-on experience with UAT, release readiness, change management, training, and adoption.
• Excellent communication, facilitation, documentation, and executive-reporting skills.
• Ability to operate effectively in an environment where processes and ownership models are still maturing.

Preferred Qualifications

• Experience supporting global logistics, fulfillment, manufacturing, or new-product-introduction operations.
• Knowledge of SAP TMS (including GTT-based solutions), EWM, IBP, GTS, and control-tower or shipment-visibility / exception platforms using AI agents to optimize workloads.
• Experience building internal workflow, intake, reporting, or knowledge-management applications.
• Familiarity with data platforms, dashboards, automation, AI-enabled agents, or decision-support tools.
• Experience establishing product governance, support models, operational KPIs, and continuous-improvement practices.

Salary Range

$108,360.00 - $154,800.00 USD (Salary)

Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.

Benefits

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law