Patient Liaison

Care Transitions Liaison

The Care Transitions Liaison serves as a liaison between Aveanna and the physician client hospital medical personnel and other healthcare team members. This role serves as an advisor to clients utilizing the resources and services available to meet their needs and resolve issues. The Liaison will evaluate services provided and community satisfaction based on these sources.

Essential Job Functions:

• Collaborates with physicians medical staff or clients in the assigned territory to evaluate satisfaction of home care services
• Provides a plan of correction either verbally or in writing if dissatisfaction of services is noted
• Communicates with discharge personnel in assigned hospitals/facilities to ensure a smooth and satisfactory transfer of the patient to the Aveanna services.
• Educates physicians discharge planners and social workers about Aveanna services and the general benefits of home health and hospice services.
• Prospects for and identifies new physicians/discharge planners who have potential to refer patients to Aveanna
• Initiates cold calls and develops mutually beneficial relationships that are patient focused.
• Conducts initial and ongoing needs assessment of customers in assigned territory and responds accordingly or refers on to the appropriate department that can address and/or meet those needs
• Attends and assists in enhancing effectiveness of liaison meetings serves on agency committees.
• Assists in creating the production of printed educational material and brochures regarding services provided and presents this collateral to customers
• Participates with other Health Care Liaison team members in co-marketing and coordination of the above activities.
• Creates and maintains records and files of all referral contacts in assigned location
• Actively maintains a pulse on the market and on competing agencies in assigned territory
• Meets and/or exceeds referral and admission quota expectations for assigned location
• Utilizes creative and cost-effective means in achieving assigned location goals
• Performs other duties as assigned.

Requirements:

• High School Diploma or GED
• Active and unencumbered professional clinical license in the territory assigned - LPN RN PT PTA or similar
• Minimum of two (2) years healthcare home health or hospice sales experience required
• Knowledge of standards of practice for all services provided
• Active and unencumbered professional clinical license in the territory assigned
• Valid and current drivers license with evidence of automobile liability insurance
• As an employer accepting Medicare and Medicaid funds employees must comply with all health-related requirements in all relevant jurisdictions including required vaccinations and testing subject to exemptions for medical or religious reasons as appropriate.