Service Desk Technician

IT Support Specialist (Service Desk / IAM)

Overview

We are seeking an experienced IT Support Specialist to provide Identity and Access Management (IAM) support for both internal staff and external users, along with Tier 1 and Tier 2 technical support. This role is responsible for delivering high-quality customer service, resolving technical issues, and supporting end-user computing environments.

Key Responsibilities

• Provide Identity and Access Management (IAM) support, including:
  • Verifying user identity
  • Resetting passwords and unlocking accounts
  • Guiding users through self-service account recovery processes
  • Escalating or routing calls to appropriate support teams when necessary
  • Documenting all interactions in the ticketing system
• Deliver Tier 1 and Tier 2 technical support for internal users:
  • Troubleshoot hardware, software, and network issues
  • Assist users with technical problems and service requests
  • Document issues and resolutions
  • Escalate complex issues as needed
• Manage and support end-user devices:
  • Provision, deploy, and maintain laptops and desktops
  • Ensure systems are secure and properly configured
• Fulfill software and service requests for end users
• Utilize IAM and security tools to manage user accounts and access
• Support service request management and telephony systems

Technology Environment

You will work with a variety of tools and technologies, including:

• Windows 10/11
• Microsoft 365 (Office 365)
• Active Directory
• VPN and multi-factor authentication tools
• Adobe products
• Print management software (e.g., Ricoh)
• Device management and encryption tools

Required Qualifications

• Experience providing IT support in a professional environment
• Strong knowledge of Microsoft Office / Microsoft 365
• Experience with Identity and Access Management or account administration
• Solid troubleshooting skills across hardware, software, and network issues

Preferred Qualifications

• Experience working with web-based telephony or call center systems
• Experience verifying and handling confidential user credentials
• Familiarity with conference room or AV technology

Key Skills

• Service desk / helpdesk support
• Windows 11 support
• Microsoft 365 (O365)

What We’re Looking For

• Excellent customer service and communication skills
• Engaging and professional phone presence
• Ability to build trust and create a positive experience for users
• Strong attention to detail and documentation

Experience Level

• Intermediate (2–5+ years of relevant experience)

Job Type & Location

This is a Contract position based out of Madison, WI.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Madison,WI.

This position is anticipated to close on Jun 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.