Service Desk Technician

Description

Provide Identity & Account Management (IAM) support and Tier 1–2 technical assistance for internal staff. This role focuses on access management, device support, and delivering a high-quality customer experience via phone and ticketing systems.

Responsibilities

• Provide IAM support: verify user identity, reset passwords, unlock accounts, and guide users to self-service tools
• Deliver Tier 1–2 IT support for hardware, software, and network issues
• Troubleshoot and resolve incidents; escalate complex issues as needed
• Manage and deploy laptops and desktops for staff
• Fulfill software requests and support application access
• Document all interactions accurately in ticketing systems
• Route calls to appropriate teams when necessary
• Support web-based telephony systems and service request workflows
• Utilize security tools for account management, encryption, and access control
• Maintain high customer satisfaction through clear, professional communication

Environment / Tools

Windows 10/11, Microsoft 365, Active Directory, VPN, MFA tools, Adobe, Ricoh print software, device management and encryption tools, web-based call center systems

Required Qualifications

• Experience in IT support within a professional environment
• Hands-on experience with Microsoft 365 / Office Suite
• Experience with identity and account management (e.g., Active Directory)
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication skills, especially on the phone

Preferred Qualifications

• Experience with web-based telephony or call center platforms
• Experience handling confidential credential verification
• Familiarity with conference room / AV technology

Key Skills

Service Desk support, Windows 11, Microsoft 365 (O365), IAM, customer support

This is a Contract position based out of Madison, WI.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Madison,WI.

This position is anticipated to close on Jun 25, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.