Information Technology Service Desk Manager

Johnson Service Group (JSG) is seeking an experienced Manager, IT Service Desk for a financial services partner in Orange County. This leadership role will oversee enterprise IT support operations, end-user computing, back-office systems, infrastructure services, and service delivery across branch, corporate, and remote environments. Key Responsibilities Lead and manage IT Service Desk, End User Computing, Collaboration, Remote Access, and Back-Office Systems teams Balance strategic initiatives, operational support, and project management responsibilities in a fast-paced environment Manage multiple concurrent projects, including technology upgrades, deployments, and enterprise-wide initiatives Oversee IT ticketing systems, asset management, inventory control, software licensing, and service delivery processes Manage enterprise patching, upgrades, monitoring, and support for servers, desktops, laptops, printers, mobile devices, and network-connected equipment Provide leadership for Microsoft 365/O365, file sharing, collaboration, communication, and productivity platforms Administer and support enterprise storage solutions, including Dell EMC and Pure Storage environments Oversee backup, recovery, disaster recovery, and business continuity processes for critical systems and applications Partner with Information Security, HR, and business stakeholders to ensure secure access management and regulatory compliance Manage vendor relationships, RFP processes, contract negotiations, budgeting, and cost analysis Implement and maintain ITIL best practices to improve service delivery, operational efficiency, and customer satisfaction Lead, mentor, coach, and develop technical teams while fostering a culture of accountability and continuous improvement Support executive leadership, branch operations, and remote workforce technology needs Preferred Experience Experience managing or supporting enterprise Data Center operations, including servers, storage, virtualization, backup/recovery, and high-availability environments Experience working within a Managed Services Provider (MSP) environment, supporting multiple business units, clients, or complex service delivery models Financial services, banking, credit union, healthcare, or other highly regulated industry experience preferred Strong knowledge of Microsoft 365, Active Directory, endpoint management, enterprise storage, backup solutions, and IT infrastructure operations Qualifications Bachelor's degree in Computer Science, Information Technology, Business Administration, or equivalent experience Proven leadership experience managing IT Service Desk, Infrastructure, End User Computing, or IT Operations teams Strong background in IT operations, project management, service delivery, and team development Experience managing enterprise technology environments, vendor relationships, budgets, and strategic initiatives Excellent communication, stakeholder management, and problem-solving skills Ideal Candidate The ideal candidate will bring a combination of IT Service Desk leadership, enterprise infrastructure expertise, Data Center operations experience, and MSP experience, along with a strong customer-service mindset and the ability to lead teams in a highly regulated financial services environment. #J-18808-Ljbffr JSG (Johnson Service Group, Inc.)