Office Manager / Customer Service Supervisor

Job Description

Job Description

Location: 3112 W. Alpine Street Santa Ana, CA 92704

Hours: 7:00 am to 3:30 pm

Monday-Friday

Benefits:

• Competitive Salary Range: $28.00 to $32.00 per hour, depending on experience.

• Paid Time Off: Vacation and sick leave policy.

Company: Medic Air, LLC

About Us:

At Medic Air, LLC, we are committed to providing top-quality air filters and exceptional service to our customers. We believe that clean air is essential for health and well-being, and we're dedicated to making sure our customers receive the best products and support.

Position Overview:

We are seeking a detail-oriented Office Manager / Customer Service Supervisor to join our team. This is a hands-on working manager position responsible for supervising our customer service team while actively participating in customer service, order processing, and office operations.

The ideal candidate has experience working in a small business environment where flexibility, teamwork, and a willingness to pitch in wherever needed are essential. If you enjoy leading by example and providing outstanding customer service, we would love to hear from you.

Key Responsibilities:

• Customer Assistance: Provide knowledgeable and friendly support to customers via phone, email, and chat regarding air filter products, compatibility, maintenance, and order status.

• Team Leadership: Supervise and support customer service personnel, including both in-office and remote team members. Assist with training, workload management, and maintaining a positive team environment.

• Order Management: Assist customers with placing orders, tracking deliveries, maintaining calendars, and processing returns or exchanges.

• Office Administration: Assist with daily office operations, scheduling, customer communications, and general administrative functions.

• Product Knowledge: Maintain up-to-date knowledge of our air filter products and specifications to effectively answer customer questions and provide recommendations.

• Issue Resolution: Handle customer complaints and concerns with empathy and professionalism while working toward satisfactory resolutions.

• Record Keeping: Accurately document customer interactions, orders, and feedback in company systems.

• Team Collaboration: Work closely with sales, warehouse, purchasing, and management teams to ensure a seamless customer experience.

• Operations Support: Work closely with warehouse management to help ensure orders are processed accurately and efficiently. Willingness to assist wherever needed to support company operations and customer satisfaction.

Qualifications:

• Experience: Previous customer service experience required. Prior supervisory, lead, or office management experience preferred. Must be able to multitask in a fast-paced environment. Experience in distribution, manufacturing, HVAC, construction, or industrial products is a strong plus.

• Communication Skills: Excellent verbal and written communication skills with the ability to explain technical information in an understandable manner.

• Spanish speaking is a strong plus, but not required.

• Problem-Solving: Strong problem-solving abilities with a focus on customer satisfaction and resolution.

• Attention to Detail: High level of accuracy in order processing, record keeping, and follow-up.

• Technical Proficiency: Comfortable using customer service software and CRM systems. Proficient with Microsoft Office, Gmail, and general business software. Excel experience is helpful but not mandatory.

• Leadership: Ability to lead by example, manage priorities, and support team members while maintaining accountability.

• Attitude: Positive, patient, and proactive attitude with a strong commitment to customer service excellence. Ability to work well with others and contribute to a drama-free workplace.

Medic Air, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Medic Air takes pride in providing the highest quality air filtration products for the health and safety of our clients. We are committed to giving our customers what they want, when they need it, while delivering exceptional service and value.

Company Description

Medic Air takes pride in providing the highest quality air filtration products for the health and safety of our clients. We are committed to giving our customers what they want, when they need it, while delivering exceptional service and value.