Customer Success Activation Specialist - El Paso, TX

SumUp

El Paso, TX

Job Description

CSM – Activation Specialist | Customer Success | El Paso

Location: El Paso, USA | Office First

Employment type: Full-time

About the team

Our Customer Success team is the engine behind long-term merchant growth — ensuring that every business that chooses SumUp doesn't just get started, but truly thrives. This is a brand-new role, created to close a real gap: right now, merchants move through sales, underwriting, and onboarding without a single dedicated owner guiding them through. You'll change that. As our first CSM Activation Specialist in El Paso, you'll own the merchant journey from the moment a sale closes through the first 90 days — building a function from the ground up and setting the standard for what great merchant activation looks like at SumUp.

What you'll do

Own the full merchant journey from sale completion through Day 90, including underwriting follow-up, installation, onboarding, and product activation
Deliver hands-on product training and drive early adoption, ensuring every merchant reaches their first transaction as quickly as possible
Monitor merchant health scores and engagement signals, identifying and resolving risks before they become cancellation requests
Coordinate across Sales, Underwriting, Support, and Product teams to remove onboarding obstacles and create a seamless merchant experience
Maintain accurate account milestones, risks, and outcomes in Salesforce, and lead the 90-day success review before transitioning merchants to Account Management

You'll be great for this role if…

Experience managing end-to-end customer onboarding or customer success in a high-volume environment, with a track record of driving product adoption.
Strong proficiency with CRM tools — ideally Salesforce — and a data-driven approach to prioritizing accounts and tracking outcomes.
Ability to deliver clear, engaging product training to non-technical users across written, verbal, and virtual channels.
Comfort coordinating across multiple internal teams simultaneously, without direct authority, to move things forward.
A proactive, self-directed mindset — you spot risks early, act before being asked, and thrive in ambiguous, fast-moving environments.

Why you should join SumUp

Apply

Vacancy posted 5 days ago

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