Personal Banker - Pay Starting at $24+ DOE

Overview Personal Banker - PAY STARTING AT $24/HR DOE, MORE FOR BILINGUAL/SPANISH - Pewaukee North Shore Bank is about helping families thrive, businesses grow and communities flourish. We are dedicated to championing our customers, empowering them to bank their best life, and supporting the community we all share. With offices located throughout eastern Wisconsin and northern Illinois, we offer a work culture that has been recognized as a Top Workplace thirteen times by the Milwaukee Journal Sentinel. As a mutual company, North Shore Bank focuses on providing high-touch service to our customers and employees, supporting local communities. This role is located in Pewaukee, Wisconsin and is full-time/regular. Job Location: Pewaukee, Wisconsin Tracking Code: 6413 Position Type: Full-Time/Regular Summary Proactively develop client relationships through the effective use of profiles and established bank sales processes. Coordinate bank resources to assist clients in achieving financial goals while providing products and services that generate profit for the bank. Provide excellent service while managing relationships over time to maximize client retention. Essential Duties and Responsibilities North Shore Bank’s Position Descriptions describe major functions of the job. You may be expected to perform other duties as needed. Everyone contributes to the success of the Bank. Sales Performs various sales activities approximately 80% of the time. Maximize customer sales opportunities by cross selling accounts and services as appropriate. Expand portfolio relationships with high-value customers via profiling, identifying needs, and offering solutions; build relationships and request the business. Provide qualified investment referrals to appropriate branch personnel. Sell credit life and disability insurance, if licensed. Understand and effectively sell against the competitive market. Use internal prospect lists to make outbound calls. Obtain referrals from existing and high-value clients. Provide quality, personalized service to ensure customer satisfaction and retention. Participate in sales, product knowledge, and service meetings. May assist Territory Manager and Branch Manager in outside sales activities. Act as backup to other sales personnel to ensure effective customer service and office coverage. Represent the Bank at community events. Identify mortgage loan needs and refer opportunities to mortgage lender. Stay current on business and economic events or conditions. Demonstrate understanding of financial concepts and make appropriate recommendations; refer tax implications to a tax advisor when appropriate. Operations Open and close the branch. Open new accounts and perform deposit account maintenance; respond to customers promptly; be knowledgeable of all bank products; ensure forms are completed accurately and disclosures provided. Provide information on consumer loan products; quote rates, take loan applications, and close loans accurately. Open and maintain IRAs; advise customers about IRA issues. Utilize technology to complete client files and paperwork accurately. Provide timely follow-up to clients by phone, mail, or in person. Act in an operational supervisory role to ensure effective customer service and office coverage. Exercise good judgment when waiving fees or negotiating rates. Monitor work for quality and accuracy, including CIP compliance. Provide feedback on client concerns and product features/pricing. Qualifications Education and/or Experience: High school diploma or equivalent and at least two years in banking (or two years in a related sales position). Undergraduate degree in a related field preferred. Proven effective sales ability and exceptional customer service skills required. Thorough knowledge of financial concepts. Knowledge of desktop automation tools. Certificates, Licenses, Registrations: This position may require registration through the National Mortgage Licensing System (NMLS) under the SAFE Act of 2008. Active NMLS ID in good standing or willingness to register prior to start date. Employment contingent upon successful registration and annual re-registration. Physical Requirements The physical requirements are representative of those necessary to perform the essential functions. Reasonable accommodations may be made. Regularly stand, walk, sit, and talk or hear. Occasionally lift/move up to 50 pounds. Close vision, distance vision, and ability to adjust focus. Occasional travel to different branch locations as needed. Work Environment The work environment is typically a branch setting with moderate noise. Reasonable accommodations may be made to enable the essential functions. #J-18808-Ljbffr North Shore Bank