Bell Attendant

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Key Responsibilities

• Welcome and assist guests during arrival and departure, creating a positive first and last impression.
• Provide luggage assistance, room escorts, room deliveries, and resort orientation.
• Support valet operations, including vehicle retrieval coordination and front drive efficiency.
• Respond promptly to guest requests and provide information regarding resort amenities, dining, spa services, and local attractions.
• Assist with group arrivals, departures, meetings, weddings, and special events as needed.
• Coordinate with Front Desk, Housekeeping, Engineering, Security, and other departments to ensure exceptional guest service.
• Maintain cleanliness and organization of guest service areas.
• Uphold all safety, service, and luxury hospitality standards.

Qualifications

• Previous hospitality, guest service, bell, valet, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to provide exceptional service in a fast-paced environment.
• Valid driver's license and acceptable driving record preferred.
• Ability to work flexible schedules, including weekends and holidays.
• Ability to stand, walk, lift luggage, and perform physical job duties throughout the shift.

Preferred Qualifications

• Experience in a luxury hotel or resort environment.
• Previous bell, valet, or front drive experience.
• Knowledge of Napa Valley attractions and hospitality offerings.
• Bilingual skills are a plus.

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We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.