Director, Project Management - Servicing System Transformation & Conversion

POSITION SUMMARY As the Director, Project Management – Servicing System Transformation & Conversion, you will lead enterprise‑wide mortgage servicing transformation initiatives from strategy through implementation. ESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES Lead enterprise mortgage servicing platform conversion program from initiation through post‑production stabilization. Develop and maintain integrated program plans, executive roadmaps, milestones, dependencies, and critical path activities. Drive enterprise‑wide alignment across Operations, Servicing, Technology, Risk, Compliance, Finance, Legal, Customer Experience, and Vendor organizations. Ensure successful execution of complex, multi‑year transformation initiatives. EXECUTIVE LEADERSHIP & COMMUNICATIONS Serve as the primary executive liaison for servicing conversion programs. Prepare executive‑level presentations, recommendations, and decision materials. Present program health, risks, financial impacts, and key decisions to executive leadership. Lead Executive Steering Committee meetings and facilitate governance forums with senior executives. Escalate issues requiring executive decisions with clear recommendations. PROGRAM GOVERNANCE Establish and manage enterprise program governance. Lead Steering Committee meetings and Executive Program Reviews. Maintain RAID logs, decision logs, executive dashboards, and integrated program plans. Drive accountability across business and technology workstreams and ensure adherence to enterprise PMO standards. Track program financials, scope changes, executive decisions, and strategic milestones. STAKEHOLDER MANAGEMENT & CONFLICT RESOLUTION Build strong partnerships across executive leadership and business and technology organizations. Facilitate alignment among stakeholders with competing priorities. Lead conflict resolution discussions to remove organizational barriers. Influence decisions without direct authority and drive consensus across Operations, Technology, Vendors, and Executive Leadership. Manage vendor relationships and executive escalations. MORTGAGE SERVICING CONVERSION LEADERSHIP Lead all phases of servicing platform implementation including discovery, current state assessment, future state design, business requirements, data conversion, integration planning, operational readiness, user acceptance testing, cutover planning, and production stabilization. Coordinate business readiness across servicing departments and mitigate operational impacts. Partner with vendors throughout implementation activities. RISK & DECISION MANAGEMENT Identify enterprise program risks and dependencies. Drive mitigation planning across workstreams. Escalate strategic issues requiring executive decisions. Manage enterprise RAID logs and facilitate executive decision‑making through structured governance. Monitor organizational readiness and adoption risks. CHANGE MANAGEMENT & BUSINESS READINESS Lead enterprise readiness planning and coordinate communications across impacted organizations. Ensure training, documentation, operational procedures, and business processes are prepared prior to implementation. Support successful organizational adoption and transition to future‑state operations. QUALIFICATIONS AND EDUCATION REQUIREMENTS Bachelor’s degree preferred. PMP certification preferred. 10+ years of mortgage banking experience. 7+ years leading enterprise transformation or strategic programs. Deep knowledge of mortgage servicing operations. Prior experience leading large‑scale mortgage servicing system conversions. Experience implementing servicing platforms or major enterprise technology transformations. Experience supporting executive leadership and Board‑level governance. Experience leading enterprise PMO governance practices. Experience managing cross‑functional enterprise programs exceeding $10M preferred. Demonstrated ability to lead highly visible enterprise programs through executive governance, influence without direct authority, resolve cross‑functional conflicts, and navigate competing priorities across Operations, Technology, Finance, Risk, and Executive Leadership. SKILLS, ABILITIES, AND KNOWLEDGE Extensive mortgage servicing industry expertise. Proven experience leading servicing platform conversions. Strong executive presence with the ability to influence senior leadership. Exceptional written and verbal communication skills. Experience presenting to C‑suite executives and Steering Committees. Strong facilitation and conflict resolution skills. Ability to manage competing priorities across multiple organizations. Experience developing executive dashboards and governance reporting. Strong risk management and issue resolution capabilities. Experience managing enterprise dependencies and integrated program plans. Excellent negotiation and stakeholder management skills. Strong analytical and strategic thinking abilities. Demonstrated ability to lead through ambiguity and organizational change. Advanced Microsoft Office, PowerPoint, Excel, Project, Smartsheet, and collaboration tools. PREFERRED EXPERIENCE Mortgage servicing platform conversions. MSP conversions. Black Knight / ICE servicing implementations. Sagent implementations. Valon implementations. Loan servicing system modernization. Enterprise servicing transformations. Large‑scale operational transformations. Data conversion and migration programs. Enterprise PMO governance. Regulatory or operational readiness programs. WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS On‑site at assigned office location. Regular and punctual attendance required with adherence to schedule established by leadership. Flexibility to work occasional adjusted schedules, overtime, and evening and/or weekend hours to meet deadlines or business needs. Work in a cubicle hub with a noisy environment and maintain focus on phone calls in earshot of multiple conversations. Sedentary work in a stationary position at a cubicle for prolonged periods of time. Constant repetitive motions required for operating a computer, such as typing and managing phone calls. Constantly communicate effectively verbally in English, accurately exchanging information with others following correct procedures. Employees required to have smartphones that meet company security standards with the ability to install Okta Verify and Microsoft Authenticator. COMPENSATION A good faith estimate of the compensation is $119,600.00 – $219,120.00. Compensation may also include medical, financial, various paid time off benefits, and a bonus based on individual and company performance, variable or annual. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, etc. COMPANY BENEFITS Medical, dental, and vision insurance. Health Savings Account with employer contribution. 401(k) retirement plan with employer match. Paid maternity leave, parental bonding leave, caregiver leave, adoption assistance. Tuition and certification reimbursement. Employee mortgage loan program. Employee emergency and disaster fund. Newrez NOW volunteer time off day (1 day per year). Matching gifts program – dollar‑for‑dollar up to $1,000. Access to grants, nonprofit resources, and volunteer opportunities. EQUAL EMPLOYMENT OPPORTUNITY We are proud to be an equal‑opportunity employer and celebrate employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status. #J-18808-Ljbffr NewRez LLC