Patient Access Specialist

Central Access Specialist

Lakeview Center (LCI) provides comprehensive behavioral health care to adults and children with mental illnesses, drug and alcohol dependencies and intellectual disabilities. Across Northwest Florida, our services range from residential treatment to outpatient counseling, psychiatry, trauma care, treatments for substance misuse and 24/7 support for those with serious mental illnesses.

The position of Central Access Specialist is an integral part of the Central Access/ Business Area. This position's responsibilities are to participate as a member of the Access Team to support the centralize screening and access to the program areas. To coordinate with the Central Client Registration (CCR) team to manage access scheduling, gathering initial screening information and provide support for the Central Access Assessment teams. This position will manage customer services, gather initial screening information related to why the client is seeking services, and coordinate the initial referral to the Clinical Assessment Specialist. Following the completions of the assessment the initial appointment will be scheduled with the identified program provider. This position is expected to maintain a working knowledge of all program areas, CCR registration, and verifying provider network status prior to scheduling the clinical or medical initial appointment. The position must ensure all daily tasks are completed timely to support the needs of the Central Access Teams and ensure quality customer service.

Assignments/tasks are expected to be executed with considerable independence and maintain compliance with established facility policies and procedures, contract requirements, organization bylaws, and federal and state regulations/laws.

Role Requirements:

• Associate (AA) degree within area of position responsibility with (3) years of relevant medical / business office experience OR;
• High school diploma or GED with five (5) years related experience may be substituted.
• Must have working knowledge of clinical/business practice requirements related to access to services.
• Understanding of insurance authorizations and practice requirements is considered a plus.
• Must have the ability to work independently with good criterial thing and decision-making skills.
• Must have proficient internet/computer skills and use of Microsoft Office to complete tasks.
• Must have strong organizational skills and the ability to prioritize responsibilities.
• Must have the ability to maintain effective working relationships with internal and external customers.
• Must have excellent verbal and communication to include letters, memos and emails.
• Ability to work within the guidelines established in the policies and procedures of the agency and assigned program division.
• Must be extremely detail oriented with a high level of accuracy while demonstrating the ability to resist distractions.
• Must be able to pass organization screening requirements, including state and federal background screening as appropriate.

Compensation:

Salary Range for this position is $17.50 - $18.75 per hour. Salary is based on experience.

To Apply:

Interested applicants please visit and complete the on-line application. If you require additional assistance, please call Human Resources at View phone number on click.appcast.io.

LifeView Group, Inc. is an Equal Opportunity employer. Individuals with Disabilities and Veterans are encouraged to apply. Drug Free Workplace Employer, DRUG TESTING REQUIRED.

A Level II background screening is required. For more information, please use the following link. HB531 | Florida Agency for Health Care Administration