Parts Research Analyst

Sammons Industrial, LLC

Tifton, GA

# Parts Research AnalystApplyremote type: On-sitelocations: Tifton, GAtime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR10462**Remote Type:**On-site***You belong at a company that treats you like an Owner!***Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.***Join a team that takes care of you. Here are some ways we do that:**** Competitive Pay and Performance-Based Bonuses* Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)* 401(k)* Training and Tuition Reimbursement* Work/Life Balance* Paid Holidays and Time Off* Health and Wellness Benefits* Tool Benefits, PPE/Uniforms, Safety Boot Program* Life and Short Term Disability paid for by company**How You'll Make a Difference**As a Parts Research Analyst, you'll be the trusted resource customers and teammates rely on to find the right parts, answer questions, and keep orders moving. Your attention to detail and commitment to outstanding service will help minimize downtime for our customers and strengthen the relationships that set Briggs apart.**What You'll Do*** Respond to customer and branch inquiries, research parts, prepare quotes, and process order requests with accuracy and urgency.* Investigate and resolve parts discrepancies involving purchases, shipments, deliveries, and order fulfillment while coordinating with vendors, suppliers, and internal teams.* Maintain accurate records, enter information into company systems, and ensure documentation is complete across multiple platforms.* Handle inbound parts calls and research equipment using online resources, manufacturer documentation, Adobe tools, and reference manuals.**What You'll Bring*** A passion for delivering exceptional customer service, along with strong communication, organization, and multitasking skills.* Excellent attention to detail and accuracy when entering data and managing documentation.* The ability to prioritize work, solve problems, and thrive in a fast-paced environment with a strong sense of urgency.* A high school diploma required; customer service or call center experience preferred, along with proficiency in Microsoft Office applications.**Why You'll Love Working with Us*** Join a team that values integrity, teamwork, and helping each other succeed.* Build a career with a company that invests in your growth while making a real difference for our customers every day.* Be part of a workplace where your contributions are recognized, appreciated, and impactful.**Job Details**Pay Type:Hourly### About UsAt Briggs Industrial Solutions, our team members and our culture are just as important to the company as serving our customers. We believe our team members are the key to our success and we pride ourselves in hiring the highest quality people, placing emphasis on safety, ethics, integrity and respect. We are an ESOP-owned company with a customer-first focus. We realize the decisions we make about investments and operating practices ultimately affect the lives of our co-workers, families and business partners. And like those who went before us, every one of us takes that responsibility seriously.Businesses: Briggs Equipment, Briggs Earth & Ag, Briggs Truck & Rail, Briggs Warehouse Solutions
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