Customer Service Representative I

Location Onsite in Gainesville, GA Shift 1:00 PM – 10:00 PM (Training will be 9:00 AM – 6:00 PM for the first weeks). Weekend availability required for one weekend day per week. Job Type Full‑Time, Non‑Exempt Pay Rate $15.50 per hour Essential Duties and Responsibilities Promptly and courteously answer inbound telephone calls. Assess, prioritize and resolve client issues using good listening and comprehension skills. Escalate issues to management as appropriate. Document and retain all pertinent information. Qualifications and Requirements Minimum 1 year experience in a customer service position, preferably in a call center environment. PBM (Pharmacy Benefit Management), Pharmacy Technician or health care industry experience preferred. Proficient PC skills in Windows‑based applications. Excellent verbal and written communications skills. Excellent telephone etiquette and strong customer service orientation. Highly organized with strong attention to detail. Excellent time management skills. Ability to work independently and with a team. Ability to exercise logical critical thinking in problem solving. Ability to be flexible and quickly adapt to the changing needs in the department. Flexible with scheduled work hours. Bilingual English/Spanish is a plus. Education High School Diploma or equivalent. Pharmacy Technician Certification is a plus. Physical Demands Requires sitting, standing, and occasional light lifting. Benefits We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well‑being and financial future: Comprehensive Health Benefits: Medical, Dental, Vision, Short‑Term/Long‑Term Disability Insurance, Life insurance. Time to Recharge: Paid vacation and holiday pay. Focus on Your Wellness: We offer a robust Employee Wellness Program. Invest in Your Future: 401(k) with a company match. Support System: Employee Assistance Program provides confidential support and counseling. Get Rewarded for Referring Great People: Employee referral program. ProCare Rx is an Equal Opportunity Employer. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr