Community Strategist, SEBU

Description & Requirements

About the role

HARMAN's Software Experiences Business Unit (SEBU) builds software products that connect people to music

In this role you will build and lead the communities around our new consumer products. You will be the voice of the product in the spaces where our users gather, and the voice of the community inside the company. This means seeding and growing our founding communities, setting the tone and culture, moderating and guiding conversations, running programs and events that keep users engaged, and turning early users into advocates who bring others in.

You will own our owned community channels day to day, partner closely with the growth, product, and creative teams, and help shape the product and the community experience based on what you hear directly from users.

Your Team

This is an individual contributor role reporting directly to the Director, Product Strategy within the Software Experiences Business Unit, and works cross-functionally with product management, growth, marketing, design, and engineering, as well as external agencies and partners. The role may grow to include direct reports as the community scales.

What You Will Do

• Set the tone, voice, and culture for our product communities, and be the person users recognize and trust in those spaces.
• Seed and grow our founding communities on the platforms where our target users already gather (Discord, Reddit, and social channels), building presence and trust before scale.
• Engage users daily: welcome new arrivals, spark and guide conversations, answer questions, and keep the community active and healthy.
• Moderate discussions and enforce community guidelines fairly and consistently, evolving those guidelines as the community grows.
• Plan and run programs, rituals, and events (challenges, AMAs, listening sessions) that give users reasons to keep coming back.
• Identify, recruit, and nurture founding users, super-users, and tastemakers, and design recognition that turns them into advocates.
• Create and program community-facing content and prompts that drive participation, and maintain a content and events calendar.
• Be the voice of the community inside the company: capture sentiment and feedback, surface it to product, design, and growth, and advocate for users.
• Partner with the growth and product teams on invite, sharing, and social-proof mechanics, bringing community insight into product decisions.
• Track and report on community health and engagement, and adjust programs and outreach based on what the data shows.

What You Need

• 3+ years of experience in community management, social media, or a closely related role, ideally for a consumer app, social product, or fan-driven brand.
• A track record of building and growing an online community from an early stage, not only maintaining an established one.
• Hands-on fluency with the platforms where communities live, especially Discord and Reddit, as well as TikTok, Instagram, and other social channels.
• Exceptional written communication skills and an instinct for tone, able to move fluently between the brand voice and the culture of a given community.
• Strong moderation judgment: able to keep a space welcoming and safe, de-escalate conflict, and enforce guidelines consistently.
• Comfort planning and running community programs and events, and coordinating content calendars across channels.
• A data-informed approach to community, comfortable defining and tracking engagement and health metrics and acting on what they show.
• Ability to work independently and take ownership in a fast-moving, entrepreneurial environment with shifting priorities.
• Empathy and emotional intelligence, with a genuine interest in understanding and serving community members.
• A genuine passion for music and music discovery, and an understanding of the culture around it.

What is Nice to Have

• Experience launching or seeding a community for a new product ahead of a public launch.
• Familiarity with the music or audio industry, including streaming platforms, artists, and fan communities.
• Experience working with influencers, creators, or tastemakers as part of community or growth programs.
• Familiarity with community and social management tooling and analytics (for example Discord bots and moderation tools, Discourse, social listening, and analytics dashboards).
• Fluency with AI tools and a habit of using them to work faster and better — drafting and iterating on community content, summarizing member sentiment and feedback, and streamlining day-to-day workflows.
• Experience working within a large global organization where a smaller, entrepreneurial business unit operates alongside established divisions.

What Makes You Eligible

• Be willing to travel up to 25%, domestic and international travel.
• Due to the nature of global infrastructure, you understand that flexibility in working hours is required.
• This role is eligible to work remotely full-time with occasional trips into any HARMAN USA office (this could be on 24-hour notice)
• Successfully complete a background investigation and drug screen as a condition of employment, post offer.

What We Offer

• Inclusive and diverse work environment that fosters and encourages career development opportunities.
• Flexible work schedule with a culture encouraging work life integration.
• On-site opportunities to focus on personal well-being and development provided by our Wellness Committee, Volunteer Committee and Harman Women’s Network.
• Professional development opportunities through HARMAN University’s business and leadership academies and extensive course catalog.
• Opportunity to collaborate with talented teams across the world.
• Access to employee discounts on world class HARMAN products

#LI - Remote

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Pay Transparency

$ 84,750 - $ 124,300

Dependent on the position offered, other forms of compensation are also available, such as bonuses or commission.

Pay is based on a wide range of factors, including, without limitation, skill set, experience, training, location, and business need. While the above range is a reasonable estimate of the wage range for this position, please note the disclosed range estimate has not been adjusted for the applicable geographical differential associated with the location where the position may be filled.

Benefits

HARMAN is interested in the health and wellbeing of you and your family and offers a range of benefits designed to support your needs for holistic wellbeing. Benefits and perks may vary depending on the nature of your employment with HARMAN, and may include paid vacation and holidays, paid sick leave, volunteer leave, and paid bonding and care giver leave. Employees may also be eligible to participate in comprehensive medical, dental, and vision plans, fertility support and adoption assistance, Health Savings and Flexible Spending Accounts, retirement savings plan with employer match, short and long term disability coverage, life insurance, and more.

About HARMAN: Where Innovation Unleashes Next-Level Technology 

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other. 

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

Important Notice: Recruitment Scams

Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', ‘@careers.harman.com’ or ‘@harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: View email address on us.fitly.work.

You Belong Here 

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.() 

HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at View email address on us.fitly.work . Requests will be considered on a case-by-case basis in accordance with applicable law.