Information Technology Specialist I (00018)

Information Technology Specialist I

Longwood University invites qualified applicants to apply for the position of Information Technology Specialist I in User Support Services. The successful candidate will provide technical support to faculty/staff and students regarding networking, software, hardware, e-mail, and telecommunications. This position is responsible for resolving as many customer issues as possible over the phone and for creating and assigning work orders to the appropriate technician when necessary. The successful candidate must effectively communicate policies and procedures to faculty/staff and students over the phone, electronically, and in person as needed. Assistance with hands-on computer repairs is also a requirement as needed. This position is located in Farmville, Virginia, and is required to work in person on Longwood University's campus. Visa sponsorship is not available for this position.

Job Requirements:

• High school diploma / GED
• Experience in a customer service environment
• Demonstrated ability to communicate effectively and efficiently, and to provide outstanding customer support via telephone, electronically, and in person is essential
• Strong knowledge of various software applications, including Windows OS, Mac OS, and Microsoft Office Suite
• Bachelor's degree in Computing, Information Sciences, or similar field, or an equivalent combination of education, training, and experience is preferred.

Additional Information: This is a full-time, classified, non-exempt position in pay band 4. A successful fingerprint-based criminal background investigation is required. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. Commonwealth of Virginia benefits accompany this position to include:

• State health and dental benefits & flexible spending accounts
• Paid leave (which may include sick leave, personal leave, annual leave, etc.), and 13 holidays
• Retirement savings plans (some with limited employer match available (VRS))
• Life & Long-Term care insurance
• Employee Assistance Program
• Employee discounts for various services, including Verizon.
• Educational benefits for most employees
• Cost-effective Fitness Center membership for employees

In compliance with the Americans with Disabilities Act (ADA), Longwood University will provide, if requested, reasonable accommodations to applicants in order to provide access to the application and/or interview process. You are not required to note the presence of a disability on your application. If, however, you require accommodations in the application and/or interview process, please contact the Office of Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io. A diversified workforce is an important part of our strategic plan. Equal Opportunity Employer