Office Manager-Insurance Agency Operations

Job Description

Job Description

ABT Insurance Services is seeking an experienced Insurance Agency Office Manager to oversee daily agency operations, support department managers, and help maintain accountability, efficiency, and compliance throughout the organization.

Prior experience working in an insurance agency, brokerage, MGA, underwriting office, risk management firm, or similar insurance-related environment preferred.

The ideal candidate understands agency workflows, licensing requirements, client service operations, insurance compliance processes, and the fast-paced nature of the insurance industry.

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Dental Insurance

Mon-Fri Schedule

Vision Insurance

Agency Operations & Administration

• Manage daily agency operations and administrative functions.
• Ensure company policies, procedures, and SOPs are consistently followed.
• Support department managers in maintaining productivity, accountability, and service standards.
• Coordinate office vendors, equipment, facilities, and operational resources.
• Assist leadership with strategic projects and operational improvements.
• Monitor workflows and identify opportunities to improve efficiency and service delivery.

Human Resources & Employee Support

• Coordinate onboarding and offboarding activities.
• Maintain personnel records, training documentation, licensing records, and employee files.
• Assist with recruiting, interview scheduling, and candidate communications.
• Coordinate employee meetings, performance review schedules, and administrative HR processes.
• Serve as a liaison between employees, management, and Human Resources.
• Maintain strict confidentiality regarding employee and company information.

Compliance & Process Management

• Monitor administrative compliance across departments.
• Track employee licenses, certifications, continuing education requirements, and training records.
• Help ensure agency procedures are followed consistently.
• Follow up on assigned projects and department initiatives to ensure timely completion.
• Support management in maintaining operational standards and accountability throughout the organization.

Desired Qualifications

• Active Property & Casualty insurance license preferred.
• Experience in commercial insurance, personal lines, agency operations, certificates of insurance, compliance, or account management strongly preferred.
• Previous experience supervising administrative, service, or support teams.
• Strong organizational and problem-solving abilities.
• Excellent verbal and written communication skills.
• Exceptional attention to detail and follow-through.

Desired Traits

• Process-driven and highly organized.
• Strong leadership presence.
• Self-motivated and proactive.
• Professional and dependable.
• Able to manage multiple priorities in a fast-paced agency environment.
• Committed to accountability, accuracy, and operational excellence.

This position is ideal for an experienced insurance agency professional who wants to move into a leadership role focused on operations, team support, accountability, and agency growth.