Administrative Assistant

Administrative Assistant

Shift: Day, full-time, 06:45 am - 03:15 pm

Supports the efficient day-to-day operation of the department by performing administrative duties (e.g. typing, copying, filing, data entry, appropriately routing phone calls, mail distribution and greeting visitors, etc.)

Principal Duties:

• Answers electronic communications and phone calls, directing calls to appropriate parties or takes messages.
• Performs general office duties such as establishing and maintaining official documents and records in appropriate files; ordering supplies; sorting and distributing mail, including faxes and emails.
• Conducts research, compiles data and prepares correspondence/documents for consideration
• Greets and screens visitors and assist and answers routine questions.
• Reviews a variety of materials, including reports memos, and letters for content and recommends changes were appropriate.
• Maintain department and assigned management team member's calendar and coordinates appointments and department events.
• Prepares check requests, orders and maintains office supplies as needed.
• Coordinates events and functions with other departments as necessary.
• Performs other administrative duties as assigned.

Customer Service

• Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
• Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as "How may I be of help to you?" using the customer's name as soon as it is learned.
• Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.
• Keeps customer's information confidential, including public places such as elevators or the cafeteria.
• Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
• Demonstrates commitment to excellent service recovery when a customer's expectations have not been met.

Work Experience

Education/Knowledge

• Attained Level: Entry level (High School Diploma or GED equivalent)

Applicable Experience

• Experience (years): Required: 1 - 3 years
• Experience (describe required & preferred): Three years' administrative experience desirable. Experience with front desk/receptionist duties, using fax machine, copier, phone, and varied computer software.

Benefits

Compensation

• Pay Range: $21.50 - $30.12
• Other Compensation (if applicable): Shift Differential