Guest Relations Associate

NOW HIRING

AT A GLANCE

SALARY

$17.38 - $22.59/HR

(Starting rate depends on qualifications.)

SCHEDULE

POSITION 1: 18 HOURS/WEEK

Mon 8:30 a.m. - 11:30 a.m.

Tue 8:30 a.m. - 2:00 p.m.

Wed 8:30 a.m. - 11:30 a.m.

Thu 8:30 a.m. - 3:00 p.m.

POSITION 2: 18 HOURS/WEEK

Thu 3:00 p.m. - 8:00 p.m.

Fri 8:30 a.m. - 5:00 p.m.

Sat 8:30 a.m. - 2:00 p.m.

APPLY BY

September 22, 2026 at 5:00 p.m.

BENEFITS

• Paid leave

READY TO JOIN US?

Download an application from the Village website and email it with your resume in PDF format to View email address on click.appcast.io.

Guest Relations Associate

FAMILY SERVICES DEPARTMENT

ABOUT THE ROLE

Join our team and become one of our two new part-time Guest Relations Associates in the Family Services Department. Reporting to the Office Manager, the Guest Relations Associate is the first point of contact for every guest who reaches Niles Family Services by phone or walks through our door, and provides general clerical, reception, and administrative support to the department. Two positions are available: one covering weekday morning and afternoon hours, and one covering an evening, a full weekday, and Saturday.

YOUR DAY TO DAY

• Greets walk-in guests and answers incoming calls as the department's first point of contact, delivering extraordinary customer service to every guest of the department.
• Schedules appointments, manages the front desk, and assists with day-to-day activities.
• Completes data entry for department staff related to resident services, and collects and logs payment for services.
• Fulfills resident requests for food from the department food pantry; logs food and monetary donations and maintains and organizes the pantry storage space.
• Supports additional projects as needed, including seasonal support for holiday events and outreach.
• Protects the confidentiality of client information as required by HIPAA, demonstrates cultural sensitivity in every interaction, and adheres to federal, state, and Village requirements.
• Attends mandatory staff and professional meetings, practices safety in all tasks, and performs other duties as assigned.

QUALIFICATIONS FOR SUCCESS

• Hold a high school diploma or equivalency and type a minimum of 40 words per minute (both required).
• Bring prior experience working in an office environment and in a mental health-related setting, and the ability to speak Spanish (all preferred).
• Demonstrate competency with Microsoft Office and related software, and operate office equipment including a computer, copier, telephone, and Teams calling.
• Learn and apply the department's electronic health record system along with Village office policies and procedures.
• Stay personable, calm, and helpful with clients presenting under widely varying circumstances, applying skilled de-escalation with dysregulated guests.
• Express yourself clearly and effectively, both orally and in writing.
• Perform sedentary work involving constant talking, hearing, reading, writing, and standing at the counter, with occasional lifting up to 25 pounds in a busy, high-traffic setting.

The Village of Niles is an Equal Opportunity Employer

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