IT Specialist

Responsibilities Installs, diagnoses, repairs, maintains, troubleshoots, and upgrades all PC hardware/software and related equipment, with some installation and occasional troubleshooting of various networked components such as routers, firewalls, switches, servers, access control systems, wireless access points, UPS’s, printers, multifunctional devices, and phone systems. Interfaces with regional IT management on IT projects, remote jobsite spin-ups, teardowns, and all outstanding issues. Respond to Flatiron’s ITSM based tickets, performing on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions. Installs, configures, tests, maintains, and troubleshoots user workstations, mobile devices (phones, tablets, etc.) and related hardware or software to deliver required desktop service levels. Collaborates with system engineers to ensure efficient operations of the company’s desktop computing environment. Maintains inventory of technology equipment. Coordinates and liaises with LEC’s, ISP’s, and cabling contractors. Assists with the development of technical and procedural documentation as needed. Acts as business liaison to communicate business needs to IT management. Maintains knowledge of Company’s values and strategic plan Supports published corporate policies. Requirements Bachelor's Degree in Computer Science or a related field preferred. Minimum 1 year of related experience. Knowledge of Windows Operating Systems, Active Directory, current technology protocols and procedures, and networking concepts/principles. Problem solving and critical thinking skills Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr