IT Support Specialist, Associate

IT Support Specialist, Associate Georgia State University Instructional Innovation and Technology Academic Technology and Service Excellence Position Overview Georgia State University’s Instructional Innovation and Technology (IIT) division is seeking a highly skilled and motivated IT Support Specialist, Associate. Under the supervision of the Assistant Manager, Learning Environments, the IT Support Specialist, Associate is responsible for delivering timely troubleshooting and technical assistance for classroom technology to ensure minimal instructional disruptions. This role also provides on‑demand, in‑person support to faculty and students for classroom technology, resources, and academic assistance. The ideal candidate will possess knowledge in ServiceNow or similar ticketing systems, Windows and/or Mac‑based experience. Experience working with Crestron and Q‑SYS are highly desired. NOTE: This role requires on‑site work. Remote or hybrid work options are not available. Key Responsibilities Technical Support Report status of technology issues through various tools such as ServiceNow, Zoom, Microsoft Teams and other communication tools. Support resolution of Help Tickets for technology requests or incident reports. Inventory Management Procurement and maintenance of products, supplies and inventory lists including surplus. Customer Engagement and Technology Demonstration Provide equipment demonstrations of device and services including tours of Information Technology (IT)/Audio‑Visual (AV) enabled spaces. Maintain customer and Vendor relationships. Team Coordination Direct student and temporary employee support of IT/AV enabled spaces. Operational Support and Additional Duties Perform other related duties as assigned. Some moderate to heavy lifting, as needed. Flexible and evening hours, as needed. Occasional travel to satellite campus, as needed. Application Deadline: Applications must be submitted by June 29, 2026 (subject to change without notice). Benefits Generous benefits, including health, dental, vision, tuition assistance, and retirement plans. A flexible work environment that supports work‑life balance. A knowledge‑sharing organization that collaborates with various partners. Minimum Requirements Bachelor's degree and one year of related experience; or a combination of education and related experience. Preferred Hiring Qualifications Strong customer service skills Proven communication and interpersonal skills. Efficiency in Microsoft Office Suite ServiceNow experience Experience in IT/AV enabled spaces Experience working in educational settings Experience providing technical support IT Infrastructure Library (ITIL) Foundation certification Excellent work ethic College/Business Unit Instructional Innovation & Technology – Newton Campus #J-18808-Ljbffr Georgia State University