Tier 2 IT Support Specialist — Escalation & Remote Help
Insight Global
- Remote job
Insight Global is hiring an IT Support Specialist (Tier 2) in Atlanta to provide advanced technical support. This role involves troubleshooting complex hardware, software, and network issues, while ensuring high customer satisfaction and collaboration with IT teams. The ideal candidate will have a minimum of 2 years in technical support, strong Windows knowledge, and experience with tools like Active Directory and Office 365. #J-18808-Ljbffr Insight Global
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