IT Support Specialist - Level 2 (Cranston, RI)
Ports North
IT Support Specialist - Level 2 Position Summary The IT Support Specialist - Level 2 is responsible for providing advanced technical support to end-users across hardware, software, networking, and system issues. This role handles escalated support tickets and contributes to maintaining and improving IT systems. The Level 2 Specialist serves as a key escalation point between Level 1 support and senior technical staff or system administrators. Key Responsibilities Provide second-level technical support for hardware, software, and networking issues. Troubleshoot and resolve complex issues related to operating systems, application software, and network connectivity. Assist in maintaining IT documentation, including troubleshooting procedures, installation instructions, and user guides. Collaborate with IT team members to improve processes and enhance overall service quality. Assist with network troubleshooting, VPN support, and Wi‑Fi connectivity issues. Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and common business applications. Document resolutions and contribute to the internal knowledge base. Provide guidance and mentorship Level 1 and Help Desk teams. Stay updated with emerging technologies and advancements in IT support. Qualifications Education: Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred. Experience: Minimum of 3 years of experience in IT support or a related technical role. Skills: Strong knowledge of Microsoft 365 Suite and Azure Services. Proficiency in Entra administration and troubleshooting. Experience with AWS cloud services, Identity Management, and Firewalls. Knowledge in network infrastructure (HP/Aruba, Cisco, SonicWall, Unifi). Excellent problem-solving and communication skills. Ability to work independently and in a team-oriented environment. Preferred Qualifications IT certifications (e.g., CompTIA Security+ and Network+, Firewall Certifications, Microsoft certified, CCNA, AWS Certified, SonicWALL Network Security Administrator, Jamf). Proficient with remote support tools and systems. #J-18808-Ljbffr Ports North
- Korn Ferry is looking for an IT Support Specialist - Level 2 in Portland, Oregon. This role involves providing advanced technical support to end-users, handling escalated tickets, and improving IT systems. The ideal candidate will possess strong skills in Microsoft 365...Level 2
- Ports North is seeking an IT Support Specialist - Level 2 in Portland, Oregon, to provide advanced technical support across various platforms, including hardware and software issues. The candidate should have a minimum of 3 years in IT support and a solid understanding...Level 2
$24 - $26 per hour
...for an accommodation or an alternative application process. IT Field Support Specialist Full Time - 40 hours Portland, OR, US 3 days ago... ...this job, the employee is occasionally exposed to moderate noise levels typical of an office environment. #J-18808-Ljbffr...SuggestedHourly payFull timeWork at officeRemote workNeighborhood House
Portland, OR3 days ago- ...Overview As our Sr. Executive IT Support Specialist, you'll help drive Concora Credit's Mission to... ...closely with End User Support Tier 1 and Tier 2, Endpoint Engineering, and business... ...but now we're taking things to the next level. We're seeking someone who wants to...SuggestedTemporary workWork at officeLocal areaRemote workFlexible hours
Concora Credit Inc.
Beaverton, OR2 days ago - ...Role Overview As a Sr. Executive IT Support Specialist, you'll provide technical support to executive leadership, improve workforce productivity... ...fosters innovation and strives to make an impact. Requirements 2- or 4-year degree or equivalent experience in IT Operations,...SuggestedTemporary workFlexible hours
Concora Credit
Beaverton, OR1 day ago $75k - $95k
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$75k - $95k
...Our focus is on capturing civilizational levels of ultra-low-cost renewable energy for... ...basis. About the Job We’re looking for an IT Support Specialist to join our IT team to provide dedicated... ..., and Azure. What We’re Looking For 2+ years of experience in technical support...Full timeWork at officeImmediate startRelocation packageFlexible hours$75k - $85k
About the Role We are looking for an IT Support Specialist to join our team! The IT Support Specialist is the first line of contact for Prenuvo employees seeking technical support; ensuring that all employees are able to work effectively with minimal downtime. The ideal...Work at officeLocal areaImmediate startRemote workFlexible hours3 days per week- Job Description Overview We are seeking a skilled IT Support Specialist to join our team on a full-time, temporary basis. This individual will provide... ..., including documentation and evidence gathering for SOC 2 audits Collaborate with internal teams to ensure consistent...Full timeTemporary work
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$60k - $71k
...team enjoys autonomy and institutional support so they can put their focus where it should... ...require travel to local offices. The IT Support Specialist will answer tickets and provide real-... ...Roles and Responsibilities Provide first-level support to end-users for hardware,...Full timePrivate practiceWork at officeLocal areaRemote work$30 - $35 per hour
...Part-Time Hourly Rate: $30 - $35 About the role The IT Support Specialist provides technical support across ETRO's operations, both locally... .... Track IT service performance against defined Service-Level Agreements (SLAs). Provide regular reports on IT...Hourly payPart timeFor contractorsWork at officeLocal areaRemote work$55k - $65k
...Injuries, Illness, Primary Care and Wellness. A Winning Culture: Supportive Teammates, Transparent Leadership, and Non-Bureaucratic Decision... ...Summary: We are currently seeking an innovative and experienced IT Support professional who is self-motivated, has good...Full timeWork at officeLocal areaRemote workWork from homeWeekend workWeekday work$70k
...Assistance Center (TAC) in Beaverton, Oregon. This role provides Level 2 support for end-user issues, handling a variety of technical tasks,... ...Compensation includes an annual salary of $70,000, making it an attractive opportunity for skilled IT professionals. #J-18808-Ljbffr...Level 2Meriplex
Beaverton, OR1 day ago- ...successful candidate in the IT Cybersecurity Specialist position will serve as the lead... ...the critical mission and support activities required of the group... ...clearance at the DOE "Q" level; the incumbent will be... ...about attending to detail. 2. Customer Service - Works with...Full timePart timeWork at officeImmediate startRemote workFlexible hoursNight shift
Bonneville Power
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Department Of Energy
Portland, OR4 days ago $71.7k - $112.98k
...security, and administration of solutions supporting the Utility's technology infrastructure.... ..., infrastructure support, or related IT roles is required. A Bachelor's degree in... ...proficiency in the role. IT Cybersecurity Specialist: $71,698 - $92,338 - $112,978 Equal...Full timeKoitecc Solutions
Vancouver, WA3 days ago- ...Administrator acts as the second tier of support for Meriplex’s Technical Assistance Center... ...within the TAC’s ticketing system to resolve Level 2 end user issues. The Systems... ...range of end-users and customer internal IT departments. Ability to effectively set expectations...Level 2
Meriplex
Lake Oswego, OR4 days ago - ...Meriplex is seeking a Systems Administrator to provide second-tier support within the Technical Assistance Center in Lake Oswego, Oregon. This role involves resolving Level 2 end-user issues and delivering top-notch customer service. Responsibilities include advanced...Level 2
Meriplex
Lake Oswego, OR4 days ago $20 per hour
...POSITION: Information Technology (IT) Device Specialist JOB CLASS/GRADE: Assistant/Grade 9... ...; EEO; WC: Non-Exempt; Administrative Support Worker; 8864 LOCATIONS: IRCO Main... ...intended to describe the general nature and level of work being performed in this job. This...Hourly payTemporary workWork experience placementCasual workImmediate startFlexible hoursIngersoll Rand
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