IT Support Specialist - Level 2 (Cranston, RI)
Ports North
IT Support Specialist - Level 2 Position Summary The IT Support Specialist - Level 2 is responsible for providing advanced technical support to end-users across hardware, software, networking, and system issues. This role handles escalated support tickets and contributes to maintaining and improving IT systems. The Level 2 Specialist serves as a key escalation point between Level 1 support and senior technical staff or system administrators. Key Responsibilities Provide second-level technical support for hardware, software, and networking issues. Troubleshoot and resolve complex issues related to operating systems, application software, and network connectivity. Assist in maintaining IT documentation, including troubleshooting procedures, installation instructions, and user guides. Collaborate with IT team members to improve processes and enhance overall service quality. Assist with network troubleshooting, VPN support, and Wi‑Fi connectivity issues. Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and common business applications. Document resolutions and contribute to the internal knowledge base. Provide guidance and mentorship Level 1 and Help Desk teams. Stay updated with emerging technologies and advancements in IT support. Qualifications Education: Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred. Experience: Minimum of 3 years of experience in IT support or a related technical role. Skills: Strong knowledge of Microsoft 365 Suite and Azure Services. Proficiency in Entra administration and troubleshooting. Experience with AWS cloud services, Identity Management, and Firewalls. Knowledge in network infrastructure (HP/Aruba, Cisco, SonicWall, Unifi). Excellent problem-solving and communication skills. Ability to work independently and in a team-oriented environment. Preferred Qualifications IT certifications (e.g., CompTIA Security+ and Network+, Firewall Certifications, Microsoft certified, CCNA, AWS Certified, SonicWALL Network Security Administrator, Jamf). Proficient with remote support tools and systems. #J-18808-Ljbffr Ports North
- ...The IT Support Specialist - Level 2 is responsible for providing advanced technical support to end-users across hardware, software, networking, and system issues. This role handles escalated support tickets and contributes to maintaining and improving IT systems. The...Level 2Remote work
Korn Ferry
Portland, OR5 days ago - ...Subscribe to our RSS feeds to receive instant updates as new positions become available. The Management Group is hiring an IT Support Specialist to provide remote and on-site technical support for employees across our corporate office, branch offices, and property locations...SuggestedWork at officeRemote work
The Management Group, Inc.
Vancouver, WA3 days ago - ...Overview: We are seeking a skilled IT Support Specialist to join our team on a full-time, temporary basis. This individual will provide hands... ...initiatives, including documentation and evidence gathering for SOC 2 audits Collaborate with internal teams to ensure...SuggestedFull timeTemporary work
Insight Global
Portland, OR3 days ago - ...Team, you play a key role in the front-line support of information technology throughout the... ...In this role a typical day is comprised of IT case resolution via ticketing system,... ...networking and troubleshooting. Provide 1st-level support including installing and upgrading...SuggestedWork at officeRemote work
Chefs’ Warehouse
Portland, OR5 days ago - Neighborhood House, Inc. is seeking an IT Field Support Specialist to provide technical support and manage IT equipment and user access. This full-time position, located in Portland, requires collaboration with the Operations Team to ensure IT operations run smoothly for...SuggestedFull time
$55k - $65k
...Injuries, Illness, Primary Care and Wellness. A Winning Culture: Supportive Teammates, Transparent Leadership, and Non-Bureaucratic Decision... ...Summary We are currently seeking an innovative and experienced IT Support professional who is self-motivated, has good...Full timeWork at officeLocal areaRemote workWork from homeWeekend workWeekday work- ...partnered with a stable, well-established local employer to find an IT Support Specialist who loves solving problems, helping people, and being the go-... ...practices across the organization. What We’re Looking For 2+ years of Help Desk, Desktop Support, or IT Support...Contract workLocal areaImmediate start
- Headlight.Health is seeking an IT Support Specialist to provide technical support for NextGen EHR, Office 365, and other software. The role primarily allows remote work but requires occasional travel to local offices in Portland, Oregon. As part of the team, you will troubleshoot...Remote jobWork at officeLocal area
- Responsibilities Provide first-level support to end-users for hardware, software, and network... ...escalating issues as needed. Collaborate with IT team members to implement and maintain... ...Proven experience as an IT Support Specialist or similar role. Strong knowledge of Windows...Work at office
$24 - $26 per hour
...an accommodation or an alternative application process. IT Field Support Specialist Full Time - 40 hours Portland, OR, US 3 days ago Requisition... ..., the employee is occasionally exposed to moderate noise levels typical of an office environment. #J-18808-Ljbffr...Hourly payFull timeWork at officeRemote work- ...Assistance Manager and will require travel to local offices. The IT Support Specialist will answer tickets and provide real‑time technical support... ...genuine connections. Elevate the standard. Provide first‑level support to end‑users for hardware, software, and network‑...Work at officeLocal areaRemote work
$75k - $90k
...change makers! POSITION SUMMARY The IT Support Specialist is responsible for the day-to-day... ...supporting compliance with HIPAA and 42 CFR Part 2 regulations and ensuring the security... ...Hold vendors accountable to service level agreements (SLAs), timelines, and quality...- ...Looking For Are you looking to launch your IT career on a team that will actually invest in you? We’re looking for an IT Support Specialist to be the friendly first point of contact... ...tools running smoothly. This is an entry-level role built for a bright, driven person...Full timeTemporary workRemote workHome officeFlexible hours
$30 - $35 per hour
...Part-Time Hourly Rate: $30 - $35 About the role The IT Support Specialist provides technical support across ETRO's operations, both locally... .... Track IT service performance against defined Service-Level Agreements (SLAs). Provide regular reports on IT...Hourly payPart timeFor contractorsWork at officeLocal areaRemote work- ...IT Cybersecurity Specialist As an IT Cybersecurity Specialist, you will: Retrieve, recover, and preserve digital evidence. Use various host-based forensic tools such as Encase or FTK to search for and prepare information and evidence. Obtain and image various...
Department Of Energy
Portland, OR52 minutes ago - ...Administrator acts as the second tier of support for Meriplex’s Technical Assistance Center... ...within the TAC’s ticketing system to resolve Level 2 end user issues. The Systems... ...range of end-users and customer internal IT departments. Ability to effectively set expectations...Level 2
Meriplex
Lake Oswego, OR3 days ago $71.7k - $112.98k
...security, and administration of solutions supporting the Utility’s technology infrastructure.... ..., infrastructure support, or related IT roles is required. A Bachelor’s degree in... ...proficiency in the role. IT Cybersecurity Specialist: $71,698 - $92,338 - $112,978 HOW TO...Full timeClark PUD
Vancouver, WA1 hour ago- ...Description POSITION DESCRIPTION IT Asset Specialist – Depot Operations... ...hands-on IT Asset Specialist to support depot operations. This role requires... ...Required Qualifications - 2–5+ years in IT Asset... ...environment with moderate noise levels. • May be required to...Full timeWork at officeLocal area
Ovation Workplace Services Inc.
Beaverton, OR8 days ago - ...A leading IT support company is seeking a Help Desk Specialist in Portland, Oregon. This role involves providing top-level customer IT support, both remotely and on-site. Responsibilities include troubleshooting and resolving customer inquiries, imaging laptops and desktops...Work at officeRemote work
The EDH Global
Portland, OR3 days ago - ...backbone of America’s water infrastructure. It’s work you can be proud of—and an... ...installation, configuration, maintenance, and support of the Company's server infrastructure, operating... .... SECONDARY RESPONSIBILITIES: Provide Level 2 support by assisting the Help Desk with escalated...Level 2InternshipWork at officeLong distanceAfternoon shift
NWPX Infrastructure, Inc.
Vancouver, WA1 hour ago $25.15 - $42.75 per hour
...Engineering, Product Training, and Technical Support. The KLA Services organization partners... ...extend of problem. Repairs involve board-level troubleshootingwhich can be performed using... ...required. Attainment of Certification Level 2 or PM Training. Basic proficiency in...Level 2Hourly payMinimum wagePart timeWork experience placementWork at officeWorldwideFlexible hoursKLA
Portland, OR5 days ago$24 - $30 per hour
...onsite service desk role where you will provide support to Bonneville Power Administration - an... ...General Summary Provides on-site Tier 2 technical end user support to an... ...Responsibilities Resolve or refer IT issues; Solve technical issues in a professional...Dunhill Solutions
Portland, OR3 days ago$24 - $26.5 per hour
...Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid Microsoft 365 and enterprise... ...while adhering to established service level expectations Troubleshoot basic... ...infrastructure issues to Tier 2 teams with detailed documentation...Hourly payWork at officeRemote workSocket
Beaverton, OR1 hour ago- ...Job Overview Join AZAD Technology Partners as a Network Administrator and support the Network Administration organization, within the Infrastructure Services organization at the facility's Headquarters in Portland, OR, Vancouver, WA or field locations. This position will...Local areaRemote work
AZAD Technology Partners
Portland, OR3 days ago - ...in Tigard, Oregon, this role reports to the Director of IT and plays a key role in supporting the technology infrastructure that keeps our business connected... .... Ability to speak, read, and write English at the level necessary to successfully perform assigned...
Consolidated Supply
Tigard, OR1 hour ago - ...onsite engagement in Vancouver, WA. This role will provide hands‑on support for the organization’s network infrastructure, server... ...and end‑user connectivity. The ideal candidate is an experienced IT professional who can quickly assess, troubleshoot, and maintain...Hourly payContract workFor contractorsLocal areaImmediate startRemote work
Ledgent Technology
Portland, OR18 hours ago - ...IT Helpdesk Technician (4-month Contract, NW Portland) A construction company in NW Portland is hiring an IT Helpdesk Technician for a 4-month contract opportunity. Job Duties: Provide support to staff on all company-supported applications and devices. Software and hardware...Hourly payLong term contractContract workRemote work
PortlandJobs.net, LLC
Portland, OR2 days ago - ...HARDY INDUSTRIES is seeking skilled technicians for hands-on I.T. and Telecom support roles across Oregon. This position involves a variety of tasks such as OS installations, structured cabling, and maintaining professionalism in diverse environments. Candidates should...For contractorsFlexible hours
Hardy Industries Inc
Tigard, OR2 days ago - HARDY INDUSTRIES in Tualatin, Oregon, is looking for skilled I.T. and Telecom technicians for a dynamic role extending beyond basic helpdesk tasks. Responsibilities include OS installations, structured cabling, and telecom work across various environments like retail and...For contractorsFlexible hours
Hardy Industries Inc
Tualatin, OR2 days ago - ...year of experience, a valid driver’s license, and reliable transportation. The position offers hourly pay as a 1099 contractor with travel pay inclusive. Enjoy flexible schedules and opportunities for advancement within a supportive team environment. #J-18808-Ljbffr...Hourly payFor contractorsFlexible hours
Hardy Industries Inc
Gresham, OR2 days ago
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