Epic EHR Applications Analyst 3 - Resolute Professional Billing

Job Overview When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives. The EHR Applications Analyst 3 is responsible for delivering world‑class support services across all Beth Israel Lahey Health, Inc. (BILH) entities and its affiliates. The Analyst identifies, evaluates, analyzes, and recommends changes in support of assigned applications/systems, including ongoing production maintenance and troubleshooting. The Analyst also leads or coordinates conversions, application/system testing, and documentation of system procedures and provides go‑live support as the primary point of contact for ongoing maintenance/support and troubleshooting. Essential Duties & Responsibilities Delivers work within established timeframes and manages multiple large projects incorporating all aspects of IS. Defines, documents, builds, and maintains Electronic Health Record (EHR) application content. Creates functional specification documents, validates content with the business owner, and provides feedback to Analysts I or II. Mentors junior colleagues, redesigns processes in adherence to system requirements, and completes thorough unit testing before handoff. Facilitates functional and integrated testing, documents and reports system issues, and communicates with vendor and product support to resolve open support cases. Provides end‑user support during implementation, serves as an application expert, and addresses post‑go‑live issues. Participates in on‑call coverage, communicates progress of building tasks, and proactively manages barriers to completing work requirements. Contributes to project planning, manages mini‑projects within scope, and designs workflow with an understanding of system impact on end users. Prepares demo materials for workflow discussions, stays current with new application functionality and enhancements, and provides on‑call/after‑hours support while maintaining application certification in accordance with departmental and organizational standards. Competencies Decision Making – Makes decisions and recommendations on issues affecting a department or functional area. Problem Solving – Addresses highly varied complex problems using innovative, creative, and Lean diagnostic techniques. Independence of Action – Sets goals and determines how to accomplish defined results with broad guidance. Written Communications – Summarizes and communicates complex information in varied written formats to internal and external customers. Oral Communications – Communicates complex verbal information in English to medical center staff, patients, families, and external customers. Knowledge – Demonstrates in‑depth knowledge of concepts, practices, and policies in complex varied situations. Team Work – Acts as a team leader for small projects or work groups and creates a collaborative and respectful team environment. Customer Service – Provides high‑level customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Minimum Qualifications Education Bachelor’s Degree in a related field. In the absence of a Bachelor’s degree, 8 years of clinical, healthcare operations, information technology, or health information technology experience plus the experience requirement shown below. Licensure, Certification & Registration EHR (Electronic Health Record) Certification preferred. Experience Two (2) years of experience implementing, designing, and/or managing a variety of EHR and clinical systems using multiple software programs and network applications. Experience working in a clinical setting and with clinical information systems or system implementation teams for complex projects and/or application development. Experience in full implementation software development cycle and managing small projects with defined duration and scope. Skills, Knowledge & Abilities Multi‑task, self‑starter, and motivator. Excellent problem‑solving and written and oral communication skills. Proven track record of producing quality deliverables on time, taking ownership and accountability of assignments, and demonstrating a strong work ethic. Willingness to address issues, take ownership, and know when and how to escalate issues; understands and documents business processes. Creative approach to process redesign. Proficient in Microsoft Office suite programs; specifically Excel and PowerPoint. Knowledge of HL7 coding standards and process redesign. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Equal Opportunity Employer – Veterans/Disabled. #J-18808-Ljbffr Beth Israel Lahey Health