Customer Service Manager

ActOne Group

Customer Service Manager

Location: Fontana, CA (On-Site)

A growing distribution company is seeking a hands-on Customer Service Manager to lead a team of Account Coordinators supporting customers throughout the Western U.S.

This role is ideal for someone who enjoys developing people, partnering with Sales and Operations, and driving process improvements in a fast-paced environment. You'll oversee customer accounts, coach a seasoned team, and help ensure orders are processed accurately and delivered on time.

Responsibilities

Lead, coach, and develop a team of Account Coordinators

Manage key customer accounts and escalated issues

Partner closely with Sales, Operations, and Warehouse teams

Improve processes, reduce errors, and enhance customer satisfaction

Monitor performance metrics, order accuracy, and service levels

Support employee training and development

Travel occasionally to regional locations as needed

Qualifications

5+ years of customer service, account management, or operations leadership experience

Experience supporting sales teams and customer-facing operations

Background in distribution, logistics, manufacturing, supply chain, or similar industries preferred

Strong leadership, communication, and problem-solving skills

Experience with ERP systems; Acumatica or Sage is a plus

Ability to manage multiple priorities in a fast-paced environment

Apply

Vacancy posted 5 days ago

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