Shelter and Interim-Housing Associate

Job Type: Full-time, non-exempt Compensation: $57,000 - $63,000 depending on experience Cause Areas: Housing & Homelessness Location: Los Angeles County, with regular travel throughout the County About Better Angels Los Angeles County is in the midst of a homelessness crisis that demands coordination, accuracy, and real-time information. Better Angels is a local nonprofit building practical, free, scalable solutions that help people access shelter, interim housing, and services more easily. One of our important tools is our public Shelter Directory, a centralized, accurate, and accessible resource for service providers and individuals seeking safe housing options. We are also building Shelter Operating Software to support our partners. We believe accurate information saves time and, in some cases, lives. Position Summary Better Angels is seeking a Shelter and Interim-Housing Associate to collect and maintain accurate, current information about shelter and housing resources across Los Angeles County and support the teams responding to the homelessness crisis. This is not an interim job; this full-time role will support interim housing and shelter operators. This is a full-time, front-line oriented role combining relationship management, data quality, research, volunteer coordination, and operations. You will visit shelters and housing programs, build relationships with the people who operate them, document and validate program information, and maintain reliable information in Better Angels' systems. At least half of your time will be spent in in-person interviews and visits with our partners. A critical part of the role is not only getting information right initially, but building relationships that help us know when information changes. Shelter availability, eligibility requirements, services, hours, referral processes, and other program details can change frequently. Strong provider relationships and consistent follow-up will help ensure the Shelter Directory remains a trusted resource over time. You will also train and supervise volunteers who extend this work across Los Angeles County. Working closely with Better Angels teams responding to the homelessness crisis, you will help turn information collected on the front lines into a more accurate and useful picture of the resources available to people experiencing homelessness. What You'll Do Collect and Maintain Accurate Shelter and Housing Information Conduct in-person visits to shelters and housing programs throughout Los Angeles County. Establish an accurate baseline of information and photos for each program you visit. Document and validate services offered, eligibility requirements, populations served, referral processes, hours, contact information, capacity, and other relevant program details. Enter and maintain information in Better Angels' platforms and track documents. Review information for accuracy, completeness, consistency, and duplication. Identify gaps, inconsistencies, and outdated information and work with providers to resolve them. Develop relationships with shelter and housing operations staff that make it easier to capture changes as programs evolve. Establish regular follow-up practices with partners to help keep information current. Collect representative photos and other information needed to maintain useful public listings. Help develop and improve processes for validating and maintaining information over time. Develop Provider Relationships Build positive, professional relationships with the shelter directors, housing providers, program staff, and community partners you meet. Communicate respectfully and efficiently with people working in busy, often high-pressure environments. Follow up with providers when information is incomplete, unclear, or has changed. Become a reliable point of contact for providers working with Better Angels. Develop a practical understanding of how shelter and housing programs operate and how people access them. Train and Supervise Volunteers Onboard, orient, train, and support volunteers who help extend shelter and housing information work across Los Angeles County. Provide volunteers with clear processes, expectations, tools, and quality standards. Assign and coordinate volunteer visiting locations and follow-up activities. Review volunteer-submitted information for accuracy and completeness. Provide feedback and coaching to help volunteers conduct effective site visits and provider outreach. Track volunteer assignments and ensure follow-up work is completed. Help build a consistent volunteer model that allows Better Angels to expand its coverage without compromising data quality. Collaborate Across Better Angels Work closely with teams responding to the homelessness crisis, including programs, services, shelter, housing, and technology. Share information and observations that can help other teams understand available resources and emerging needs. Support the team with research, outreach, reporting, and special projects. Help organize and analyze information about shelter and housing resources to support operational decision-making. Participate in projects that improve how Better Angels connects people with shelter, housing, and other services. Contribute to the development of practical tools and processes that make housing and shelter information easier to access and use. Who You Are You are a warm, organized, and dependable professional who enjoys working with people and making things work better. You build trust quickly and are comfortable talking with people in a wide range of settings. You can spend part of your day visiting a shelter, part of your day following up with a program director, part of your day reviewing information submitted by a volunteer, and part of your day organizing data or supporting an operational project. You are curious about how housing and shelter systems work. You ask thoughtful questions, listen carefully, notice details, and follow through. You understand that accurate information is more than administrative work. When someone is trying to find shelter or housing, inaccurate or outdated information can create additional barriers at an already difficult moment. You also understand that maintaining good information is an ongoing relationship, not a one-time data collection exercise. You May Be A housing or homeless services professional looking for a role with meaningful front-line and operational responsibility. A social services, public health, community outreach, or nonprofit professional who enjoys combining relationship-building with organized execution. Someone with experience working directly with shelter or housing providers who wants to contribute to a broader countywide resource. An operations-minded professional who enjoys building reliable processes and coordinating people to get work done. Someone who has managed or supervised volunteers and understands how to create structure while keeping volunteers engaged. Someone with lived experience of homelessness or housing insecurity who brings valuable perspective to this work. Qualifications Experience in paid or volunteer social services, housing, homelessness, community outreach, public health, nonprofit operations, research, or a related field. Strong interpersonal skills and the ability to establish productive relationships with a wide range of people. Strong organizational and follow-through skills. Ability to gather information, identify discrepancies, and document details accurately. Experience or demonstrated ability to train, coordinate, and supervise volunteers or other team members. Ability to work independently while communicating regularly with the VP of Programs & Operations and broader team. Ability to travel throughout Los Angeles County for site visits and other meetings. Valid California driver's license and reliable transportation. (Costs reimbursed). Comfortable using Google Drive, spreadsheets, databases, and mobile technology. Interest in or familiarity with the Los Angeles County homeless services and housing landscape. Preferred Qualifications Experience with shelter operations, housing navigation, homeless services, or community-based organizations. Experience conducting site visits, outreach, interviews, or site-based research. Experience maintaining program, service, or resource databases. Experience managing volunteers or coordinating distributed teams. Familiarity with Los Angeles County's homeless services system and Service Planning Areas. Experience working with nonprofit, government, healthcare, or community service providers. Lived experience with homelessness or housing insecurity is welcomed and valued. What Success Looks Like You will help Better Angels: Establish accurate, comprehensive baseline information for shelters and housing programs within the scope of the work. Build productive relationships with providers that support ongoing information updates. Improve the accuracy, completeness, and timeliness of information available through the Shelter Directory. Create reliable processes for identifying and capturing changes in shelter and housing programs. Train and support volunteers who extend the organization's ability to gather and Maintain appropriate quality control over information collected by staff and volunteers. Give the VP of Programs & Operations, Director of Product, and other teammates reliable information about shelter and interim-housing resources. Help make shelter and interim-housing resources easier to understand and access for people experiencing homelessness and the organizations supporting them. Why Join Better Angels Mission-driven work with visible impact. Your work directly contributes to making shelter and housing resources easier to navigate. A combination of front-line and operational work. Spend time with providers and communities while also helping build better systems and processes. Meaningful responsibility. Own relationships, information, volunteer coordination, and projects while working closely with the VP of Programs & Operations. A practical approach to homelessness. Better Angels focuses on building useful tools and improving how existing community resources work together. Collaborative environment. You will work with teams, volunteers, community organizations, and interim-housing and shelter providers across Los Angeles County. Work Environment The Housing and Shelter Data Associate will work in person 50% or more of your time - at in-person meetings, interviews, and events. You will be driving all over LA County, in your own reliable vehicle. Time commitment: Full-time (40 hours/week) Location: Hybrid/Remote, Los Angeles County Benefits: Compensation package includes majority-paid medical and dental insurance, paid vacation, and paid sick time. Expenses: We will provide a Laptop or other needed tools. We reimburse costs for using your personal vehicle at the current IRS rate per mile. Probationary Period A probationary period of 90 days applies to all new hires, during which we will evaluate your performance and fit within the team. Equal Opportunity Employment and Reasonable Accommodation Better Angels is an Equal Opportunity Employer. People of color, women, people with disabilities, immigrants, and LGBTQIA+ individuals are strongly encouraged to apply. Better Angels provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Better Angels complies with applicable state and local laws governing nondiscrimination in employment. Better Angels is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, mention this in your cover note. #J-18808-Ljbffr Better Angels Inc.