Program Quality Manager

• Hours 8-5pm PST
• Schedule -Hybrid preferred (Oakland, CA) currently 2 days in office but open to remote to widen the search for good candidates

The PQ Manager does not manage a product, a platform, or a technology team.
They manage how the JX organization operates as a program. This role is about
enabling structure, consistency, visibility, governance, and performance
discipline across all of JX.

What This Role IS
• A program management and operating model leadership role
• Responsible for building the JX operating model from scratch
• A coach and facilitator - enabling JX teams to work better, not directing their technical
work
• The steward of JX performance visibility, governance routines, and deliverable
accountability
• A cross-functional coordinator who influences without line authority over the teams
served
• A workforce management coordinator ensuring JX staff fulfill performance review and
training obligations

What This Role IS NOT
• A technology role - the PQ Manager does not drive or evaluate technology decisions
• An audit or compliance enforcement role - PQ Manager supports audits but does not
police teams
• A product management role - PQ Manager does not own a product roadmap or
delivery pipeline
• A role requiring pension administration expertise
• A role where the manager has direct authority over the JX teams they serve

Technology - What Is and Is Not Required

Not Required Required
• Pension or retirement administration
experience
• Product management or technology
delivery depth
• Engineering or architecture
knowledge
• Direct ownership of technology
decisions
• Tech literacy to follow basic
technology conversations
• Understanding that technology
underpins all JX work
• Ability to engage with technical teams
without directing their choices

Important distinction:
Do not penalize technology familiarity. Penalize technology-first framing when program
management competency is thin. A candidate who understands technology but leads from a
program management orientation is a stronger fit than a candidate with no technology exposure.
Preferred adjacent backgrounds (bonus, not required):
• PMO leadership or governance functions
• Operations or service delivery management
• Workforce management or organizational development
• Business process improvement or organizational effectiveness
• Internal controls or audit support as a collaborator
• Quality management in a non-enforcement context